Customer Service Coordinator
Application Deadline: 30 September 2026
Department: Customer Service
Employment Type: Permanent - Full Time
Location: Huntworth Mill
Description
We’re looking for a proactive and customer-focused individual to join our team as a Customer Service Coordinator. If you thrive in a fast-paced environment, enjoy solving problems, and love working collaboratively, this role offers a fantastic opportunity to make a real impact in a business that supports British agriculture. You’ll be part of a friendly, inclusive team that values service excellence and continuous improvement.
About The Role
Contract: Permanent
Hours: Full-time
Hours of Work: 40 hours per week, working Monday to Friday, with Saturday shifts (08:00–14:00) included on a rota basis.
- Delivering exceptional customer service through timely and accurate order processing
- Liaising with internal teams to ensure smooth delivery and stock management
- Handling customer queries with empathy and professionalism
- Supporting and mentoring new team members
- Maintaining and updating standard operating procedures
- Taking ownership of service improvement projects
- Identifying and implementing process efficiencies
About You
- Experience in a customer-facing role, with a passion for helping others
- Strong attention to detail and excellent organisational skills
- Confident communicator across teams and levels
- Proficient in Microsoft Office and comfortable using digital tools
- Inclusive, empathetic, and solution-focused
- Adaptable, resilient, and committed to personal growth
What We Offer
- Scottish Widows contributory pension – company will match up to 5%
- Up to 25% staff discount in store
- Free parking on site
- 33 days of annual leave, including bank holidays (pro-rated for part-time staff)
- Excellent training and development opportunities
- Plenty of career progression opportunities
- Life Assurance
- Employee Assistance Programme with Retail Trust
- Enhanced Family Leave Policies
#J-18808-Ljbffr
Customer Service Coordinator in North Petherton employer: Mole Valley Farmers Limited
Join our dynamic team at Dartmoor House Head Office as a Merchandise Planning Support Administrator, where you'll thrive in a supportive and inclusive work culture that prioritises accuracy and continuous improvement. With excellent training and development opportunities, alongside generous benefits such as a contributory pension and up to 25% colleague discount, we are committed to your professional growth and well-being, making this an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Mole Valley Farmers Limited Recruitment Team
