About The Role
Hours: Part-time
Hours of Work: 7.5 Hours per week, working Saturday from 9:00am - 5.30pm
As a Customer Experience Team Member, you’ll be at the heart of our store — helping customers find the right products, offering expert advice, and creating a welcoming environment. You’ll work closely with your team to deliver a high-quality retail experience, support sales targets, and ensure every customer leaves with a positive impression.
Key responsibilities include:
Delivering friendly, knowledgeable, and solution-focused service
Building strong relationships with customers and understanding their needs
Promoting current offers and recommending suitable products
Supporting the delivery of sales targets and store KPIs
Handling customer queries and taking ownership of follow-up
Demonstrating strong product knowledge across all departments
Promoting our membership scheme and processing transactions accurately
Maintaining high standards of store presentation and stock awareness
Following health & safety procedures and safe working practices
About You
Strong communication and interpersonal skills
Good IT skills and a willingness to learn new systems
Ability to work under pressure and manage multiple tasks
Awareness of Data Protection / GDPR and Health & Safety standards
You’ll be confident, approachable, and self-motivated, with a flexible and team-oriented attitude. Experience in customer-facing roles is a bonus, but not essential, we’re happy to support your development.
What We Offer
🛍️ Up to 25% colleague discount in store
🚗 Free parking on site
🌴 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
📚 Excellent training and development opportunities
🪜 Plenty of career progression opportunities
👨 👩 👧 👦 Life Assurance
🗣️ Employee Assistance Programme with Retail Trust
🎁 Comprehensive colleague benefits
🚼 Enhanced Family Leave Policies
We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.
Customer Experience Team Member in Newton Abbot employer: Mole Valley Farmers Limited
Join our dynamic team at Dartmoor House Head Office as a Merchandise Planning Support Administrator, where you'll thrive in a supportive and inclusive work culture that prioritises accuracy and continuous improvement. With excellent training and development opportunities, alongside generous benefits such as a contributory pension and up to 25% colleague discount, we are committed to your professional growth and well-being, making this an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Mole Valley Farmers Limited Recruitment Team
