We’re looking for a friendly and enthusiastic Customer Care Team Member to join our store team. This is a customer-facing role where you’ll help create a welcoming, solution-focused environment for our members and customers. If you’re passionate about great service and enjoy working as part of a team, we’d love to hear from you.
This is a Weekend Role for 5.5hrs working every Sunday. Primarily based at the till points but with ability to work stock and in our Yard supporting Customers
This is a Weekend Role for 5.5hrs working every Sunday. Primarily based at the till points but with ability to work stock and in our Yard supporting Customers
About The Role
Contract: Permanent
Hours: Part-time
Hours of Work: 5.5 Hours per week, Sundays
As a Customer Care Team Member, you’ll be a key part of the store’s success, supporting customers with energy, empathy, and professionalism. You’ll handle queries, support counter duties, and contribute to a positive shopping experience.
Key responsibilities include:
Delivering consistently outstanding customer service
Responding to queries promptly and professionally
Supporting counter duties with confidence and efficiency
Answering phone calls in line with company standards
Assisting with stock control and maintaining accuracy
Hours: Part-time
Hours of Work: 5.5 Hours per week, Sundays
As a Customer Care Team Member, you’ll be a key part of the store’s success, supporting customers with energy, empathy, and professionalism. You’ll handle queries, support counter duties, and contribute to a positive shopping experience.
Key responsibilities include:
Delivering consistently outstanding customer service
Responding to queries promptly and professionally
Supporting counter duties with confidence and efficiency
Answering phone calls in line with company standards
Assisting with stock control and maintaining accuracy
About You
A genuine interest in customer service and retail
Strong communication and interpersonal skills
Good IT skills and a willingness to learn new systems
Ability to work under pressure and manage multiple tasks
Awareness of Data Protection / GDPR and Health & Safety standards
You’ll be confident, approachable, and self-motivated, with a flexible and team-oriented attitude. Experience in customer-facing roles is a bonus, but not essential, we’re happy to support your development.
Strong communication and interpersonal skills
Good IT skills and a willingness to learn new systems
Ability to work under pressure and manage multiple tasks
Awareness of Data Protection / GDPR and Health & Safety standards
You’ll be confident, approachable, and self-motivated, with a flexible and team-oriented attitude. Experience in customer-facing roles is a bonus, but not essential, we’re happy to support your development.
- Must be capable of lifting heavy products in a safe manor
What We Offer
📈 Scottish Widows contributory pension – company will match up to 5%
🛍️ Up to 25% colleague discount in store
🚗 Free parking on site
🌴 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
📚 Excellent training and development opportunities
🪜 Plenty of career progression opportunities
👨 👩 👧 👦 Life Assurance
🗣️ Employee Assistance Programme with Retail Trust
🎁 Comprehensive colleague benefits
🚼 Enhanced Family Leave Policies
We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.
🛍️ Up to 25% colleague discount in store
🚗 Free parking on site
🌴 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
📚 Excellent training and development opportunities
🪜 Plenty of career progression opportunities
👨 👩 👧 👦 Life Assurance
🗣️ Employee Assistance Programme with Retail Trust
🎁 Comprehensive colleague benefits
🚼 Enhanced Family Leave Policies
We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.
Contact Details:
Mole Valley Farmers Limited Recruitment Team
