At a Glance
- Tasks: Deliver friendly service, help customers find products, and create a welcoming store environment.
- Company: Join a supportive business dedicated to rural communities and customer satisfaction.
- Benefits: Enjoy discounts, free parking, generous leave, and excellent training opportunities.
- Other info: Flexible hours with great career progression in a dynamic retail environment.
- Why this job: Be the heart of our store and make a positive impact on customer experiences.
- Qualifications: Passion for customer service, strong communication skills, and a willingness to learn.
The predicted salary is between 12 - 15 £ per hour.
We’re looking for a friendly, knowledgeable, and customer-focused individual to join our team as a Customer Experience Team Member. If you’re passionate about delivering great service, enjoy working with people, and want to be part of a business that supports rural communities, we’d love to hear from you.
About The Role
- Contract: Permanent
- Hours: Part-time
- Hours of Work: 7.5 Hours per week, working Saturday
As a Customer Experience Team Member, you’ll be at the heart of our store — helping customers find the right products, offering expert advice, and creating a welcoming environment. You’ll work closely with your team to deliver a high-quality retail experience, support sales targets, and ensure every customer leaves with a positive impression.
Key responsibilities include:
- Delivering friendly, knowledgeable, and solution-focused service
- Building strong relationships with customers and understanding their needs
- Promoting current offers and recommending suitable products
- Supporting the delivery of sales targets and store KPIs
- Handling customer queries and taking ownership of follow-up
- Demonstrating strong product knowledge across all departments
- Promoting our membership scheme and processing transactions accurately
- Maintaining high standards of store presentation and stock awareness
- Following health & safety procedures and safe working practices
About You
- A genuine interest in customer service and retail
- Strong communication and interpersonal skills
- Good IT skills and a willingness to learn new systems
- Ability to work under pressure and manage multiple tasks
- Awareness of Data Protection / GDPR and Health & Safety standards
- You’ll be confident, approachable, and self-motivated, with a flexible and team-oriented attitude. Experience in customer-facing roles is a bonus, but not essential, we’re happy to support your development.
What We Offer
- Scottish Widows contributory pension – company will match up to 5%
- Up to 25% colleague discount in store
- Free parking on site
- 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
- Excellent training and development opportunities
- Plenty of career progression opportunities
- Life Assurance
- Employee Assistance Programme with Retail Trust
- Comprehensive colleague benefits
- Enhanced Family Leave Policies
We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.
Customer Experience Team Member in Liskeard employer: Mole Valley Farmers Limited
Join a supportive and community-focused team as a Customer Experience Team Member, where your passion for delivering exceptional service will be valued. With a commitment to employee growth, we offer excellent training opportunities, generous benefits including a contributory pension and up to 25% colleague discount, and a welcoming work culture that prioritises teamwork and customer satisfaction. Located in a vibrant rural setting, this role not only allows you to connect with customers but also contributes to the well-being of the local community.
Contact Details:
Mole Valley Farmers Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Team Member in Liskeard
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and mission. This will help you connect your passion for customer service with what they stand for, making you a more appealing candidate.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, think of examples from your past experiences where you’ve gone above and beyond for a customer. Share these stories during your interview to showcase your friendly and knowledgeable approach.
✨Tip Number 3
Be ready to demonstrate your product knowledge! Brush up on the types of products they offer and think about how you would recommend them to customers. Showing that you’re proactive about learning can really set you apart.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that shows you’re genuinely interested in the role and can leave a lasting impression.
We think you need these skills to ace Customer Experience Team Member in Liskeard
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love customer service! Share any experiences where you've gone the extra mile to help someone out. We want to see that friendly, knowledgeable vibe shining through.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your relevant skills and experiences that align with what we’re looking for in a Customer Experience Team Member. It shows us you’ve done your homework!
Be Yourself:We’re all about authenticity here at StudySmarter. Don’t be afraid to let your personality come through in your application. We want to get to know the real you, so feel free to share your unique approach to customer interactions.
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to review your details and get back to you. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Mole Valley Farmers Limited
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products and services offered by the company. Being able to discuss specific items and how they meet customer needs will show your genuine interest in the role and impress the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to deliver the friendly and knowledgeable service they’re looking for.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are keen to understand the needs of both customers and the team.
✨Emphasise Teamwork
Since the role involves working closely with a team, be ready to discuss your experiences in collaborative environments. Highlight how you’ve contributed to team goals and supported colleagues, as this will align with their focus on delivering a high-quality retail experience.
