At a Glance
- Tasks: Help customers find products and create a welcoming store environment.
- Company: Join a supportive business that values rural communities.
- Benefits: Enjoy discounts, free parking, and excellent training opportunities.
- Other info: Flexible hours with plenty of career progression opportunities.
- Why this job: Be part of a team that delivers great service and makes a difference.
- Qualifications: Passion for customer service and strong communication skills.
The predicted salary is between 10 - 12 £ per hour.
We’re looking for a friendly, knowledgeable, and customer-focused individual to join our team as a Customer Experience Team Member. If you’re passionate about delivering great service, enjoy working with people, and want to be part of a business that supports rural communities, we’d love to hear from you.
About The Role
- Contract: Permanent
- Hours: Part-time
- Hours of Work: 6 Hours per week, working Sunday
As a Customer Experience Team Member, you’ll be at the heart of our store — helping customers find the right products, offering expert advice, and creating a welcoming environment. You’ll work closely with your team to deliver a high-quality retail experience, support sales targets, and ensure every customer leaves with a positive impression.
Key responsibilities include:
- Delivering friendly, knowledgeable, and solution-focused service
- Building strong relationships with customers and understanding their needs
- Promoting current offers and recommending suitable products
- Supporting the delivery of sales targets and store KPIs
- Handling customer queries and taking ownership of follow-up
- Demonstrating strong product knowledge across all departments
- Promoting our membership scheme and processing transactions accurately
- Maintaining high standards of store presentation and stock awareness
- Following health & safety procedures and safe working practices
About You
- A genuine interest in customer service and retail
- Strong communication and interpersonal skills
- Good IT skills and a willingness to learn new systems
- Ability to work under pressure and manage multiple tasks
- Awareness of Data Protection / GDPR and Health & Safety standards
- You’ll be confident, approachable, and self-motivated, with a flexible and team-oriented attitude. Experience in customer-facing roles is a bonus, but not essential, we’re happy to support your development.
What We Offer
- Scottish Widows contributory pension – company will match up to 5%
- Up to 25% colleague discount in store
- Free parking on site
- 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
- Excellent training and development opportunities
- Plenty of career progression opportunities
- Life Assurance
- Employee Assistance Programme with Retail Trust
- Comprehensive colleague benefits
- Enhanced Family Leave Policies
We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.
Retail Assistant in Frome employer: Mole Valley Farmers Limited
Join our team as a Customer Experience Team Member and become part of a company that values friendly, knowledgeable service while supporting rural communities. With excellent training and development opportunities, a generous colleague discount, and a commitment to employee well-being, we foster a welcoming work culture that prioritises growth and collaboration. Enjoy the benefits of a supportive environment where your contributions are recognised and rewarded.
Contact Details:
Mole Valley Farmers Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant in Frome
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Mole Valley Farmers Limited, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Retail Assistant in Frome
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Mole Valley Farmers Limited that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Mole Valley Farmers Limited will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Mole Valley Farmers Limited and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Mole Valley Farmers Limited
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Mole Valley Farmers Limited, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Mole Valley Farmers Limited!
