About The Role
Hours: Full-time
Hours of Work: 40 hours per week, working Monday to Friday, with Saturday shifts (08:00–14:00) included on a rota basis.
As a Customer Service Coordinator, you’ll be at the heart of our operations, ensuring customer orders are processed accurately and efficiently. You’ll work closely with our Transport Planning, Inventory, and Field Sales teams to meet delivery expectations and maintain clear communication across departments. This is a varied role that combines customer service, operational coordination, and process improvement.
Key responsibilities include:
Delivering exceptional customer service through timely and accurate order processing
Liaising with internal teams to ensure smooth delivery and stock management
Handling customer queries with empathy and professionalism
Supporting and mentoring new team members
Maintaining and updating standard operating procedures
Taking ownership of service improvement projects
Identifying and implementing process efficiencies
About You
Strong attention to detail and excellent organisational skills
Confident communicator across teams and levels
Proficient in Microsoft Office and comfortable using digital tools
Inclusive, empathetic, and solution-focused
Adaptable, resilient, and committed to personal growth
What We Offer
🛍️ Up to 25% staff discount in store
🚗 Free parking on site
🌴 33 days of annual leave, including bank holidays (pro-rated for part-time staff)
📚 Excellent training and development opportunities
🪜 Plenty of career progression opportunities
👨 👩 👧 👦 Life Assurance
🗣️ Employee Assistance Programme with Retail Trust
🚼 Enhanced Family Leave Policies
We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.
Customer Service Coordinator employer: Mole Valley Farmers Limited
Join our dynamic team at Dartmoor House Head Office as a Merchandise Planning Support Administrator, where you'll thrive in a supportive and inclusive work culture that prioritises accuracy and continuous improvement. With excellent training and development opportunities, alongside generous benefits such as a contributory pension and up to 25% colleague discount, we are committed to your professional growth and well-being, making this an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Mole Valley Farmers Limited Recruitment Team
