At a Glance
- Tasks: Deliver friendly service, help customers find products, and create a welcoming store environment.
- Company: Join a supportive business that values rural communities and customer service.
- Benefits: Competitive pay, generous discounts, free parking, and excellent training opportunities.
- Other info: Flexible part-time hours with great career progression potential.
- Why this job: Be the face of our store and make a positive impact on every customer's experience.
- Qualifications: Passion for customer service, strong communication skills, and a willingness to learn.
We’re looking for a friendly, knowledgeable, and customer-focused individual to join our team as a Customer Experience Team Member. If you’re passionate about delivering great service, enjoy working with people, and want to be part of a business that supports rural communities, we’d love to hear from you.
About The Role
- Contract: Permanent
- Hours: Part-time
- Hours of Work: 6 Hours per week, working a Sunday
As a Customer Experience Team Member, you’ll be at the heart of our store — helping customers find the right products, offering expert advice, and creating a welcoming environment. You’ll work closely with your team to deliver a high-quality retail experience, support sales targets, and ensure every customer leaves with a positive impression.
Key responsibilities include:
- Delivering friendly, knowledgeable, and solution-focused service
- Building strong relationships with customers and understanding their needs
- Promoting current offers and recommending suitable products
- Supporting the delivery of sales targets and store KPIs
- Handling customer queries and taking ownership of follow-up
- Demonstrating strong product knowledge across all departments
- Promoting our membership scheme and processing transactions accurately
- Maintaining high standards of store presentation and stock awareness
- Following health & safety procedures and safe working practices
About You
- A genuine interest in customer service and retail
- Strong communication and interpersonal skills
- Good IT skills and a willingness to learn new systems
- Ability to work under pressure and manage multiple tasks
- Awareness of Data Protection / GDPR and Health & Safety standards
You’ll be confident, approachable, and self-motivated, with a flexible and team-oriented attitude. Experience in customer-facing roles is a bonus, but not essential, we’re happy to support your development.
What We Offer
- Scottish Widows contributory pension – company will match up to 5%
- Up to 25% colleague discount in store
- Free parking on site
- 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
- Excellent training and development opportunities
- Plenty of career progression opportunities
- Life Assurance
- Employee Assistance Programme with Retail Trust
- Comprehensive colleague benefits
- Enhanced Family Leave Policies
We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.
Customer Experience Team Member employer: Mole Valley Farmers Limited
Join our vibrant team in Frome as a Customer Experience Team Member, where you'll be part of a supportive work culture that values community engagement and personal growth. We offer competitive pay, generous benefits including a contributory pension and extensive training opportunities, ensuring you thrive both personally and professionally. With a focus on delivering exceptional customer service, you'll enjoy a fulfilling role that allows you to make a positive impact in the lives of our customers and the local community.
Contact Details:
Mole Valley Farmers Limited Recruitment Team
