At a Glance
- Tasks: Deliver outstanding customer service and support a positive shopping experience.
- Company: Join a friendly retail team in Newton Abbot.
- Benefits: Competitive pay, colleague discounts, free parking, and great training opportunities.
- Other info: Flexible hours with excellent career progression potential.
- Why this job: Be part of a dynamic team and make a real difference for customers.
- Qualifications: Passion for customer service and strong communication skills.
The predicted salary is between 12.71 - 12.71 £ per hour.
We’re looking for a friendly and enthusiastic Customer Care Team Member to join our store team. This is a customer-facing role where you’ll help create a welcoming, solution-focused environment for our members and customers. If you’re passionate about great service and enjoy working as part of a team, we’d love to hear from you. This is a Weekend Role for 5.5hrs working every Sunday. Primarily based at the till points but with ability to work stock and in our Yard supporting Customers.
About The Role
- Contract: Permanent
- Hours: Part-time
- Hours of Work: 5.5 Hours per week, Sundays
As a Customer Care Team Member, you’ll be a key part of the store’s success, supporting customers with energy, empathy, and professionalism. You’ll handle queries, support counter duties, and contribute to a positive shopping experience.
Key responsibilities include:
- Delivering consistently outstanding customer service
- Responding to queries promptly and professionally
- Supporting counter duties with confidence and efficiency
- Answering phone calls in line with company standards
- Assisting with stock control and maintaining accuracy
About You
- A genuine interest in customer service and retail
- Strong communication and interpersonal skills
- Good IT skills and a willingness to learn new systems
- Ability to work under pressure and manage multiple tasks
- Awareness of Data Protection / GDPR and Health & Safety standards
You’ll be confident, approachable, and self-motivated, with a flexible and team-oriented attitude. Experience in customer-facing roles is a bonus, but not essential, we’re happy to support your development. Must be capable of lifting heavy products in a safe manner.
What We Offer
- Scottish Widows contributory pension – company will match up to 5%
- Up to 25% colleague discount in store
- Free parking on site
- 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
- Excellent training and development opportunities
- Plenty of career progression opportunities
- Life Assurance
- Employee Assistance Programme with Retail Trust
- Comprehensive colleague benefits
- Enhanced Family Leave Policies
We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.
Customer Care Team Member employer: Mole Valley Farmers Limited
Join our vibrant team in Newton Abbot as a Customer Care Team Member, where you'll enjoy a supportive work culture that prioritises outstanding customer service and employee development. With flexible part-time hours, competitive pay, and a range of benefits including a contributory pension and generous colleague discounts, we are committed to fostering a rewarding environment that encourages growth and career progression. Experience the satisfaction of making a difference in our customers' shopping experience while enjoying the perks of working in a friendly and dynamic retail setting.
Contact Details:
Mole Valley Farmers Limited Recruitment Team
