We’re looking for a friendly and customer-focused Customer Service Assistant to join our team. This is a key role in creating an exceptional shopping experience for our customers. If you’re passionate about retail, enjoy helping people, and thrive in a fast-paced environment, we’d love to hear from you.
About The Role
Contract: Permanent
Hours: Full-time
Hours of Work: 40 Hours per week, working on a rota basis
As a Customer Service Assistant, you’ll play an important part in maximising store performance by delivering outstanding service and supporting the presentation and availability of products. From assisting with stock management to offering knowledgeable advice, you’ll ensure every interaction reflects our values: Customer First, Honest, Committed, Knowledgeable, Courageous, and Innovative.
Key responsibilities include:
Delivering excellent customer service that is friendly, respectful, and solution-focused
Supporting the store team in maximising sales opportunities through product knowledge
Taking ownership of a designated department and driving sales through merchandising and promotions
Reviewing stock levels and adjusting seasonally to meet customer needs
Processing goods inwards and maintaining stock file accuracy
Ensuring visual merchandising standards are met and the store is well-presented
Becoming proficient in cash handling and following company procedures
Working in line with health & safety guidelines and GDPR compliance
Hours: Full-time
Hours of Work: 40 Hours per week, working on a rota basis
As a Customer Service Assistant, you’ll play an important part in maximising store performance by delivering outstanding service and supporting the presentation and availability of products. From assisting with stock management to offering knowledgeable advice, you’ll ensure every interaction reflects our values: Customer First, Honest, Committed, Knowledgeable, Courageous, and Innovative.
Key responsibilities include:
Delivering excellent customer service that is friendly, respectful, and solution-focused
Supporting the store team in maximising sales opportunities through product knowledge
Taking ownership of a designated department and driving sales through merchandising and promotions
Reviewing stock levels and adjusting seasonally to meet customer needs
Processing goods inwards and maintaining stock file accuracy
Ensuring visual merchandising standards are met and the store is well-presented
Becoming proficient in cash handling and following company procedures
Working in line with health & safety guidelines and GDPR compliance
About You
No previous experience required, full training will be provided
Strong retail disciplines and a passion for customer service
Good IT skills and ability to manage systems accurately
Awareness of Health & Safety and GDPR compliance
Excellent communication and interpersonal skills
Confident, enthusiastic, and approachable attitude
Ability to work under pressure and manage multiple priorities
Flexible and adaptable to meet the needs of the business
You’ll be proactive, approachable, and solution-focused, with a team-oriented attitude. A passion for delivering outstanding customer service and supporting store success is key.
Strong retail disciplines and a passion for customer service
Good IT skills and ability to manage systems accurately
Awareness of Health & Safety and GDPR compliance
Excellent communication and interpersonal skills
Confident, enthusiastic, and approachable attitude
Ability to work under pressure and manage multiple priorities
Flexible and adaptable to meet the needs of the business
You’ll be proactive, approachable, and solution-focused, with a team-oriented attitude. A passion for delivering outstanding customer service and supporting store success is key.
What We Offer
📈 Scottish Widows contributory pension – company will match up to 5%
🛍️ Up to 25% colleague discount in store
🚗 Free parking on site
🌴 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
📚 Excellent training and development opportunities
🪜 Plenty of career progression opportunities
👨 👩 👧 👦 Life Assurance
🗣️ Employee Assistance Programme with Retail Trust
🎁 Comprehensive colleague benefits
🚼 Enhanced Family Leave Policies
We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.
🛍️ Up to 25% colleague discount in store
🚗 Free parking on site
🌴 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
📚 Excellent training and development opportunities
🪜 Plenty of career progression opportunities
👨 👩 👧 👦 Life Assurance
🗣️ Employee Assistance Programme with Retail Trust
🎁 Comprehensive colleague benefits
🚼 Enhanced Family Leave Policies
We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.
Contact Details:
Mole Valley Farmers Limited Recruitment Team
