At a Glance
- Tasks: Deliver exceptional customer service and support store performance in a fast-paced environment.
- Company: Join a friendly team at a leading retail store in Gillingham.
- Benefits: Enjoy a competitive salary, generous discounts, and excellent training opportunities.
- Other info: Flexible hours with great career progression and supportive work culture.
- Why this job: Make a real impact by helping customers and driving store success.
- Qualifications: No experience needed; just bring your passion for customer service and teamwork.
The predicted salary is between 9.9 - 12.1 £ per hour.
We’re looking for a friendly and customer-focused Customer Service Assistant to join our team. This is a key role in creating an exceptional shopping experience for our customers. If you’re passionate about retail, enjoy helping people, and thrive in a fast-paced environment, we’d love to hear from you. Lots of manual handling. Heavy products.
Contract: Permanent
Hours: Part-time
Hours of Work: 31 Hours per week, working on a rota basis
As a Customer Service Assistant, you’ll play an important part in maximising store performance by delivering outstanding service and supporting the presentation and availability of products. From assisting with stock management to offering knowledgeable advice, you’ll ensure every interaction reflects our values: Customer First, Honest, Committed, Knowledgeable, Courageous, and Innovative.
Key responsibilities include:
- Delivering excellent customer service that is friendly, respectful, and solution-focused
- Supporting the store team in maximising sales opportunities through product knowledge
- Taking ownership of a designated department and driving sales through merchandising and promotions
- Reviewing stock levels and adjusting seasonally to meet customer needs
- Processing goods inwards and maintaining stock file accuracy
- Ensuring visual merchandising standards are met and the store is well-presented
- Becoming proficient in cash handling and following company procedures
- Working in line with health & safety guidelines and GDPR compliance
About You
- No previous experience required, full training will be provided
- Strong retail disciplines and a passion for customer service
- Good IT skills and ability to manage systems accurately
- Awareness of Health & Safety and GDPR compliance
- Excellent communication and interpersonal skills
- Confident, enthusiastic, and approachable attitude
- Ability to work under pressure and manage multiple priorities
- Flexible and adaptable to meet the needs of the business
You’ll be proactive, approachable, and solution-focused, with a team-oriented attitude. A passion for delivering outstanding customer service and supporting store success is key.
What We Offer
- Scottish Widows contributory pension – company will match up to 5%
- Up to 25% colleague discount in store
- Free parking on site
- 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
- Excellent training and development opportunities
- Plenty of career progression opportunities
- Life Assurance
- Employee Assistance Programme with Retail Trust
- Comprehensive colleague benefits
- Enhanced Family Leave Policies
Customer Service Assistant in Gillingham employer: Mole Valley Farmers Limited
Mole Valley Farmers Limited is an excellent employer, offering a supportive and collaborative work culture that values teamwork and customer service. With opportunities for personal growth and development, employees benefit from a part-time role that provides flexibility while being part of a community-focused organisation dedicated to quality and safety in the agricultural sector.
Contact Details:
Mole Valley Farmers Limited Recruitment Team
