At a Glance
- Tasks: Deliver exceptional customer service and support store performance on Saturdays and Tuesdays.
- Company: Join a dynamic retail team focused on creating amazing shopping experiences.
- Benefits: Competitive pay, generous discounts, free parking, and 33 days of annual leave.
- Other info: Great training and career progression opportunities await you!
- Why this job: Be part of a friendly team and make a real difference in customers' shopping journeys.
- Qualifications: No experience needed; just bring your passion for customer service and a positive attitude.
The predicted salary is between 10 - 12 £ per hour.
We’re looking for a friendly and customer-focused Customer Service Assistant to join our team, working on a Saturday and Tuesday. This is a key role in creating an exceptional shopping experience for our customers. If you’re passionate about retail, enjoy helping people, and thrive in a fast-paced environment, we’d love to hear from you.
About The Role
- Contract: Permanent
- Hours: Part-time
- Hours of Work: 16 Hours per week, working Tuesday and Saturday
As a Customer Service Assistant, you’ll play an important part in maximising store performance by delivering outstanding service and supporting the presentation and availability of products. From assisting with stock management to offering knowledgeable advice, you’ll ensure every interaction reflects our values: Customer First, Honest, Committed, Knowledgeable, Courageous, and Innovative.
Key responsibilities include:
- Delivering excellent customer service that is friendly, respectful, and solution-focused
- Supporting the store team in maximising sales opportunities through product knowledge
- Taking ownership of a designated department and driving sales through merchandising and promotions
- Reviewing stock levels and adjusting seasonally to meet customer needs
- Processing goods inwards and maintaining stock file accuracy
- Ensuring visual merchandising standards are met and the store is well-presented
- Becoming proficient in cash handling and following company procedures
- Working in line with health & safety guidelines and GDPR compliance
About You
- No previous experience required, full training will be provided
- Strong retail disciplines and a passion for customer service
- Good IT skills and ability to manage systems accurately
- Awareness of Health & Safety and GDPR compliance
- Excellent communication and interpersonal skills
- Confident, enthusiastic, and approachable attitude
- Ability to work under pressure and manage multiple priorities
- Flexible and adaptable to meet the needs of the business
You’ll be proactive, approachable, and solution-focused, with a team-oriented attitude. A passion for delivering outstanding customer service and supporting store success is key.
What We Offer
- Scottish Widows contributory pension – company will match up to 5%
- Up to 25% colleague discount in store
- Free parking on site
- 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
- Excellent training and development opportunities
- Plenty of career progression opportunities
- Life Assurance
- Employee Assistance Programme with Retail Trust
- Comprehensive colleague benefits
- Enhanced Family Leave Policies
We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.
Customer Service Assistant in Winchester employer: Mole-Valley-Farmers-Limited-1
Join our vibrant team in Winchester as a Customer Service Assistant, where you'll enjoy a supportive work culture that prioritises customer satisfaction and employee growth. With flexible part-time hours, comprehensive training, and generous benefits including a contributory pension and up to 25% store discount, we are committed to fostering a rewarding environment for all our staff. Experience the joy of helping customers while advancing your career in retail with us.
Contact Details:
Mole-Valley-Farmers-Limited-1 Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Winchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and what they stand for. This way, you can show them that you're not just another candidate, but someone who genuinely aligns with their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine in front of the hiring team.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions matter, and showing that you care about your appearance can set a positive tone right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to express why you’d be a great fit for the team.
We think you need these skills to ace Customer Service Assistant in Winchester
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love helping customers. Share any experiences where you've gone the extra mile to make someone's day better. We want to see that customer-first attitude shine through!
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your relevant skills and experiences that align with our values like being approachable and solution-focused. This shows us you’re serious about joining our team!
Keep It Clear and Concise:We appreciate a straightforward application! Keep your language clear and to the point. Avoid jargon and focus on what makes you a great fit for the Customer Service Assistant role. Remember, less is often more!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mole-Valley-Farmers-Limited-1
✨Know the Company Values
Before your interview, take some time to familiarise yourself with the company's values: Customer First, Honest, Committed, Knowledgeable, Courageous, and Innovative. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with their culture.
✨Showcase Your Customer Service Skills
Prepare specific examples of how you've provided excellent customer service in the past. Whether it’s resolving a complaint or going the extra mile for a customer, having these stories ready will help you illustrate your passion for helping people and your ability to thrive in a fast-paced environment.
✨Be Ready for Role-Specific Questions
Expect questions related to stock management, cash handling, and visual merchandising. Brush up on these topics and think about how you would handle various scenarios. This preparation will demonstrate your proactive approach and readiness to take ownership of your designated department.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about training opportunities, team dynamics, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
