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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support store performance in a fast-paced retail environment.
- Company: Join a friendly team dedicated to creating amazing shopping experiences.
- Benefits: Competitive pay, generous discounts, free parking, and great training opportunities.
- Other info: Flexible hours with plenty of room for career growth.
- Why this job: Be part of a dynamic team where your passion for helping others shines.
- Qualifications: No experience needed; just bring your enthusiasm and communication skills.
The predicted salary is between 10 - 12 £ per hour.
We’re looking for a friendly and customer-focused Customer Service Assistant to join our team. This is a key role in creating an exceptional shopping experience for our customers. If you’re passionate about retail, enjoy helping people, and thrive in a fast-paced environment, we’d love to hear from you.
About The Role
- Contract: Permanent
- Hours: Part-time
- Hours of Work: 8 Hours per week, working Saturdays
As a Customer Service Assistant, you’ll play an important part in maximising store performance by delivering outstanding service and supporting the presentation and availability of products. From assisting with stock management to offering knowledgeable advice, you’ll ensure every interaction reflects our values: Customer First, Honest, Committed, Knowledgeable, Courageous, and Innovative.
Key responsibilities include:
- Delivering excellent customer service that is friendly, respectful, and solution-focused
- Supporting the store team in maximising sales opportunities through product knowledge
- Taking ownership of a designated department and driving sales through merchandising and promotions
- Reviewing stock levels and adjusting seasonally to meet customer needs
- Processing goods inwards and maintaining stock file accuracy
- Ensuring visual merchandising standards are met and the store is well-presented
- Becoming proficient in cash handling and following company procedures
- Working in line with health & safety guidelines and GDPR compliance
About You
- No previous experience required, full training will be provided
- Strong retail disciplines and a passion for customer service
- Good IT skills and ability to manage systems accurately
- Awareness of Health & Safety and GDPR compliance
- Excellent communication and interpersonal skills
- Confident, enthusiastic, and approachable attitude
- Ability to work under pressure and manage multiple priorities
- Flexible and adaptable to meet the needs of the business
You’ll be proactive, approachable, and solution-focused, with a team-oriented attitude. A passion for delivering outstanding customer service and supporting store success is key.
What We Offer
- Scottish Widows contributory pension – company will match up to 5%
- Up to 25% colleague discount in store
- Free parking on site
- 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
- Excellent training and development opportunities
- Plenty of career progression opportunities
- Life Assurance
- Employee Assistance Programme with Retail Trust
- Comprehensive colleague benefits
- Enhanced Family Leave Policies
Customer Service Assistant in Leyburn employer: Mole-Valley-Farmers-Limited-1
Contact Detail:
Mole-Valley-Farmers-Limited-1 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Leyburn
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you walk in for that interview, let your passion for customer service shine through.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident and ready to tackle any questions they throw your way.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional. It shows you care about the role and are serious about joining the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re genuinely interested in the position!
We think you need these skills to ace Customer Service Assistant in Leyburn
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for helping customers shine through. We want to see that you genuinely care about creating a great shopping experience and are excited about the role.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with our values. Mention any relevant experiences, even if they’re not directly in retail, that showcase your customer service abilities.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us quickly see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mole-Valley-Farmers-Limited-1
✨Know the Company Values
Before your interview, take some time to familiarise yourself with the company's values: Customer First, Honest, Committed, Knowledgeable, Courageous, and Innovative. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with their culture.
✨Showcase Your Customer Service Skills
Prepare to discuss specific instances where you've provided excellent customer service. Whether it's resolving a complaint or going the extra mile for a customer, having concrete examples ready will highlight your passion for helping people and your ability to thrive in a fast-paced environment.
✨Demonstrate Product Knowledge
Even if you don’t have direct experience, do some research on the products the store offers. Being able to speak knowledgeably about their merchandise during the interview will impress the hiring team and show that you're proactive and committed to learning.
✨Ask Thoughtful Questions
At the end of the interview, be prepared with a few questions that show your interest in the role and the company. Ask about training opportunities, team dynamics, or how success is measured in the Customer Service Assistant role. This not only demonstrates your enthusiasm but also helps you gauge if the position is the right fit for you.