At a Glance
- Tasks: Deliver exceptional customer service and support store performance in a fast-paced retail environment.
- Company: Join a dynamic retail team focused on creating amazing shopping experiences.
- Benefits: Enjoy competitive pay, generous discounts, and excellent training opportunities.
- Other info: Flexible hours, great perks, and a supportive work culture await you!
- Why this job: Be part of a team that values customer service and offers real career growth.
- Qualifications: No experience needed; just bring your passion for helping others and a positive attitude.
The predicted salary is between 22600 - 26500 £ per year.
We’re looking for a friendly and customer-focused Customer Service Assistant to join our team. This is a key role in creating an exceptional shopping experience for our customers. If you’re passionate about retail, enjoy helping people, and thrive in a fast‑paced environment, we’d love to hear from you.
About The Role
- Contract: Permanent
- Hours: Full-time
- Hours of Work: 40 Hours per week, working on a rota basis
As a Customer Service Assistant, you’ll play an important part in maximising store performance by delivering outstanding service and supporting the presentation and availability of products. From assisting with stock management to offering knowledgeable advice, you’ll ensure every interaction reflects our values: Customer First, Honest, Committed, Knowledgeable, Courageous, and Innovative.
Key responsibilities include:
- Delivering excellent customer service that is friendly, respectful, and solution‑focused
- Supporting the store team in maximising sales opportunities through product knowledge
- Taking ownership of a designated department and driving sales through merchandising and promotions
- Reviewing stock levels and adjusting seasonally to meet customer needs
- Processing goods inwards and maintaining stock file accuracy
- Ensuring visual merchandising standards are met and the store is well‑presented
- Becoming proficient in cash handling and following company procedures
- Working in line with health & safety guidelines and GDPR compliance
About You
- No previous experience required, full training will be provided
- Strong retail disciplines and a passion for customer service
- Good IT skills and ability to manage systems accurately
- Awareness of Health & Safety and GDPR compliance
- Excellent communication and interpersonal skills
- Confident, enthusiastic, and approachable attitude
- Ability to work under pressure and manage multiple priorities
- Flexible and adaptable to meet the needs of the business
You’ll be proactive, approachable, and solution‑focused, with a team‑oriented attitude. A passion for delivering outstanding customer service and supporting store success is key.
What We Offer
- Scottish Widows contributory pension – company will match up to 5%
- Up to 25% colleague discount in store
- Free parking on site
- 33 days of annual leave, including bank holidays (pro‑rated for part‑time colleagues)
- Excellent training and development opportunities
- Plenty of career progression opportunities
- Life Assurance
- Employee Assistance Programme with Retail Trust
- Comprehensive colleague benefits
- Enhanced Family Leave Policies
We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.
Customer Service Assistant in Ham employer: Mole-Valley-Farmers-Limited-1
Join our vibrant team in Berkeley as a Customer Service Assistant, where you'll enjoy a supportive work culture that prioritises employee growth and development. With comprehensive training, generous benefits including a contributory pension and up to 25% store discount, and a commitment to work-life balance through 33 days of annual leave, we strive to create a rewarding environment for all our staff. If you're passionate about retail and customer service, this is the perfect opportunity to thrive in a dynamic setting while making a meaningful impact on our customers' shopping experience.
Contact Details:
Mole-Valley-Farmers-Limited-1 Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Ham
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about the company in your cover letter.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve helped someone or solved a problem. Be ready to share these stories during interviews to showcase your friendly and solution-focused attitude.
✨Tip Number 3
Dress the part! When you come in for an interview, make sure you look professional yet approachable. This shows you understand the retail environment and are ready to represent the brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant in Ham
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love helping customers. Share any experiences where you've gone the extra mile to make someone's day better. This will show us that you're a great fit for our team!
Tailor Your Application:Make sure to customise your application to highlight how your skills match the job description. Use keywords from the listing, like 'solution-focused' and 'team-oriented', to demonstrate that you understand what we're looking for.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid long-winded sentences. Make it easy for us to see your strengths and why you'd be a fantastic addition to our team.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mole-Valley-Farmers-Limited-1
✨Know the Company Values
Before your interview, take some time to familiarise yourself with the company's values: Customer First, Honest, Committed, Knowledgeable, Courageous, and Innovative. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with their culture.
✨Showcase Your Customer Service Skills
Prepare to discuss specific instances where you've provided excellent customer service. Whether it's resolving a complaint or going the extra mile for a customer, having concrete examples ready will highlight your passion for helping people and your ability to thrive in a fast-paced environment.
✨Demonstrate Product Knowledge
Even if you don’t have prior experience, do a bit of research on common retail products and trends relevant to the store. Being able to speak knowledgeably about products during your interview will impress the hiring team and show your commitment to learning and contributing to sales.
✨Ask Thoughtful Questions
At the end of the interview, be prepared with a few questions that show your interest in the role and the company. Ask about training opportunities, team dynamics, or how success is measured in the Customer Service Assistant role. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
