At a Glance
- Tasks: Deliver friendly service, help customers find products, and create a welcoming store environment.
- Company: Join a supportive business that values rural communities and customer experience.
- Benefits: Competitive pay, generous discounts, free parking, and excellent training opportunities.
- Other info: Flexible part-time hours with great career progression potential.
- Why this job: Be the heart of our store and make a positive impact on customers' shopping experiences.
- Qualifications: Passion for customer service, strong communication skills, and a willingness to learn.
The predicted salary is between 10 - 12 £ per hour.
We’re looking for a friendly, knowledgeable, and customer-focused individual to join our team as a Customer Experience Team Member. If you’re passionate about delivering great service, enjoy working with people, and want to be part of a business that supports rural communities, we’d love to hear from you.
About The Role
- Contract: Permanent
- Hours: Part-time
- Hours of Work: 6 Hours per week, working Sunday
As a Customer Experience Team Member, you’ll be at the heart of our store — helping customers find the right products, offering expert advice, and creating a welcoming environment. You’ll work closely with your team to deliver a high-quality retail experience, support sales targets, and ensure every customer leaves with a positive impression.
Key Responsibilities
- Delivering friendly, knowledgeable, and solution-focused service
- Building strong relationships with customers and understanding their needs
- Promoting current offers and recommending suitable products
- Supporting the delivery of sales targets and store KPIs
- Handling customer queries and taking ownership of follow‑up
- Demonstrating strong product knowledge across all departments
- Promoting our membership scheme and processing transactions accurately
- Maintaining high standards of store presentation and stock awareness
- Following health & safety procedures and safe working practices
About You
- A genuine interest in customer service and retail
- Strong communication and interpersonal skills
- Good IT skills and a willingness to learn new systems
- Ability to work under pressure and manage multiple tasks
- Awareness of Data Protection / GDPR and Health & Safety standards
- Confidence, approachability, and self-motivation, with a flexible and team-oriented attitude
- Experience in customer-facing roles is a bonus, but not essential; we’re happy to support your development
What We Offer
- Scottish Widows contributory pension – company will match up to 5%
- Up to 25% colleague discount in store
- Free parking on site
- 33 days of annual leave, including bank holidays (pro‑rated for part‑time colleagues)
- Excellent training and development opportunities
- Plenty of career progression opportunities
- Life Assurance
- Employee Assistance Programme with Retail Trust
- Comprehensive colleague benefits
- Enhanced Family Leave Policies
We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.
Customer Experience Team Member in Frome employer: Mole-Valley-Farmers-Limited-1
Join our vibrant team in Frome as a Customer Experience Team Member, where you'll be part of a supportive work culture that values community engagement and personal growth. We offer competitive pay, generous benefits including a contributory pension and extensive training opportunities, ensuring you thrive in your role while enjoying a fulfilling work-life balance. With a focus on employee development and a commitment to delivering exceptional service, we provide a rewarding environment for those passionate about retail and customer care.
Contact Details:
Mole-Valley-Farmers-Limited-1 Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Team Member in Frome
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and community involvement. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky customer situations. Role-playing with a friend can help you feel more confident and prepared for those questions during the interview.
✨Tip Number 3
Show off your personality! When you apply through our website, make sure your enthusiasm shines through. Employers love candidates who are approachable and friendly, so let your passion for customer service come across in your application.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in making a lasting impression. It shows that you’re keen on the role and appreciate the opportunity to chat with them.
We think you need these skills to ace Customer Experience Team Member in Frome
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love customer service! Share any experiences that highlight your friendly and approachable nature. We want to see your enthusiasm shine through!
Tailor Your Application:Make sure to customise your application to fit the role of a Customer Experience Team Member. Highlight relevant skills and experiences that align with our job description, especially your ability to build relationships and handle queries.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and personality.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mole-Valley-Farmers-Limited-1
✨Know Your Stuff
Make sure you brush up on the products and services offered by the company. Being knowledgeable about what they sell will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your People Skills
As a Customer Experience Team Member, your ability to connect with customers is key. Prepare examples of how you've successfully interacted with customers in the past, highlighting your friendly and approachable nature.
✨Demonstrate Your Problem-Solving Skills
Think of situations where you've had to handle customer queries or complaints. Be ready to discuss how you took ownership of these issues and found solutions, as this will showcase your commitment to excellent service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you understand more about the team dynamics and expectations. Consider asking about training opportunities or how success is measured in the role.
