At a Glance
- Tasks: Deliver exceptional customer service and coordinate operations for smooth order processing.
- Company: Join a supportive team dedicated to British agriculture and service excellence.
- Benefits: Competitive salary, generous leave, staff discounts, and career development opportunities.
- Other info: Inclusive culture with excellent training and career progression.
- Why this job: Make a real impact while growing your skills in a dynamic environment.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 55000 - 60000 € per year.
We’re looking for a proactive and customer-focused individual to join our team as a Customer Service Coordinator. If you thrive in a fast-paced environment, enjoy solving problems, and love working collaboratively, this role offers a fantastic opportunity to make a real impact in a business that supports British agriculture. You’ll be part of a friendly, inclusive team that values service excellence and continuous improvement.
About The Role
Contract: Permanent
Hours: Full-time
Hours of Work: 40 hours per week, working Monday to Friday, with Saturday shifts (08:00–14:00) included on a rota basis.
As a Customer Service Coordinator, you’ll be at the heart of our operations, ensuring customer orders are processed accurately and efficiently. You’ll work closely with our Transport Planning, Inventory, and Field Sales teams to meet delivery expectations and maintain clear communication across departments. This is a varied role that combines customer service, operational coordination, and process improvement.
Key responsibilities include:
- Delivering exceptional customer service through timely and accurate order processing
- Liaising with internal teams to ensure smooth delivery and stock management
- Handling customer queries with empathy and professionalism
- Supporting and mentoring new team members
- Maintaining and updating standard operating procedures
- Taking ownership of service improvement projects
- Identifying and implementing process efficiencies
About You
- Experience in a customer-facing role, with a passion for helping others
- Strong attention to detail and excellent organisational skills
- Confident communicator across teams and levels
- Proficient in Microsoft Office and comfortable using digital tools
- Inclusive, empathetic, and solution-focused
- Adaptable, resilient, and committed to personal growth
What We Offer
- Scottish Widows contributory pension – company will match up to 5%
- Up to 25% staff discount in store
- Free parking on site
- 33 days of annual leave, including bank holidays (pro-rated for part-time staff)
- Excellent training and development opportunities
- Plenty of career progression opportunities
- Life Assurance
- Employee Assistance Programme with Retail Trust
We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.
Customer Service Coordinator employer: Mole-Valley-Farmers-Limited-1
Join our dynamic team at Huntworth Mill as a Customer Service Coordinator, where you'll be part of a supportive and inclusive work culture that prioritises service excellence and continuous improvement. With competitive benefits such as a contributory pension scheme, generous annual leave, and ample opportunities for personal and professional growth, we are committed to fostering an environment where you can thrive while making a meaningful impact in British agriculture.
Contact Detail:
Mole-Valley-Farmers-Limited-1 Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they support British agriculture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Coordinator, you'll need to liaise with various teams. Role-play common scenarios with a friend or family member to boost your confidence and ensure you can handle customer queries with empathy.
✨Tip Number 3
Be proactive during interviews! Prepare questions that show your interest in process improvement and teamwork. This not only demonstrates your enthusiasm but also gives you a chance to assess if the company is the right fit for you.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable using digital tools, which is a big plus for this role.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Coordinator role. Highlight your customer-facing experience and any relevant achievements to show us why you're the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us about your passion for customer service and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Communication Skills:As a Customer Service Coordinator, communication is key. In your application, demonstrate your ability to communicate effectively by using clear and concise language. This will give us a taste of how you’ll interact with our customers and teams.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other great opportunities we have!
How to prepare for a job interview at Mole-Valley-Farmers-Limited-1
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Coordinator role. Familiarise yourself with the key responsibilities and think about how your experience aligns with them. This will help you articulate your fit for the position and show that you're genuinely interested.
✨Showcase Your Problem-Solving Skills
Since this role involves handling customer queries and improving processes, prepare examples of how you've successfully solved problems in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your proactive approach.
✨Communicate Clearly and Confidently
As a Customer Service Coordinator, you'll need to liaise with various teams. Practice clear and confident communication during your interview. Be ready to discuss how you would maintain effective communication across departments and handle customer interactions with empathy.
✨Emphasise Your Adaptability
This role requires someone who can thrive in a fast-paced environment. Share examples of how you've adapted to changes or challenges in previous jobs. Highlight your resilience and commitment to personal growth, as these traits are essential for success in this position.
