At a Glance
- Tasks: Deliver friendly service, help customers, and create a welcoming store environment.
- Company: Join a supportive business that values rural communities.
- Benefits: Competitive pay, discounts, free parking, and generous leave.
- Other info: Great training and career progression opportunities await you!
- Why this job: Be the face of our store and make a positive impact on customers' experiences.
- Qualifications: Passion for customer service and strong communication skills.
The predicted salary is between 10 - 12 £ per hour.
We’re looking for a friendly, knowledgeable, and customer‑focused individual to join our team as a Customer Experience Team Member. If you’re passionate about delivering great service, enjoy working with people, and want to be part of a business that supports rural communities, we’d love to hear from you.
About The Role
- Contract: Permanent
- Hours: Part-time
- Hours of Work: 7.5 Hours per week, working Saturday
As a Customer Experience Team Member, you’ll be at the heart of our store — helping customers find the right products, offering expert advice, and creating a welcoming environment. You’ll work closely with your team to deliver a high‑quality retail experience, support sales targets, and ensure every customer leaves with a positive impression.
Key Responsibilities
- Delivering friendly, knowledgeable, and solution‑focused service
- Building strong relationships with customers and understanding their needs
- Promoting current offers and recommending suitable products
- Supporting the delivery of sales targets and store KPIs
- Handling customer queries and taking ownership of follow‑up
- Demonstrating strong product knowledge across all departments
- Promoting our membership scheme and processing transactions accurately
- Maintaining high standards of store presentation and stock awareness
- Following health & safety procedures and safe working practices
About You
- A genuine interest in customer service and retail
- Strong communication and interpersonal skills
- Good IT skills and a willingness to learn new systems
- Ability to work under pressure and manage multiple tasks
- Awareness of Data Protection / GDPR and Health & Safety standards
You’ll be confident, approachable, and self‑motivated, with a flexible and team‑oriented attitude. Experience in customer‑facing roles is a bonus, but not essential, we’re happy to support your development.
What We Offer
- Scottish Widows contributory pension – company will match up to 5%
- Up to 25% colleague discount in store
- Free parking on site
- 33 days of annual leave, including bank holidays (pro‑rated for part‑time colleagues)
- Excellent training and development opportunities
- Plenty of career progression opportunities
- Life Assurance
- Employee Assistance Programme with Retail Trust
- Comprehensive colleague benefits
- Enhanced Family Leave Policies
We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.
Customer Experience Team Member employer: Mole-Valley-Farmers-Limited-1
Join our vibrant team in Liskeard as a Customer Experience Team Member, where you'll be part of a supportive work culture that values community engagement and personal growth. We offer competitive pay, generous benefits including a contributory pension and extensive training opportunities, ensuring you thrive in your role while enjoying a fulfilling work-life balance. With a focus on career progression and a commitment to employee well-being, we are dedicated to making your experience with us both meaningful and rewarding.
Contact Details:
Mole-Valley-Farmers-Limited-1 Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Show off your personality! Don’t be afraid to let your friendly and approachable side come through during the interview. Remember, they’re looking for someone who fits into their team culture as much as they are for skills.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Experience Team Member
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love customer service! Share any experiences that highlight your friendly and approachable nature. We want to see your enthusiasm shine through!
Tailor Your Application:Make sure to customise your application to fit the role of a Customer Experience Team Member. Highlight relevant skills and experiences that align with our job description, especially your ability to build relationships and handle queries.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and personality.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Mole-Valley-Farmers-Limited-1
✨Know Your Customer Service Basics
Brush up on the fundamentals of great customer service. Be ready to share examples of how you've provided friendly and knowledgeable support in past roles. This will show your genuine interest in helping customers and your understanding of their needs.
✨Showcase Your Team Spirit
Since this role involves working closely with a team, be prepared to discuss how you collaborate with others. Share specific instances where you’ve contributed to a team goal or supported a colleague, highlighting your flexible and team-oriented attitude.
✨Demonstrate Product Knowledge
Familiarise yourself with the types of products the company offers. Even if you don’t have direct experience, showing that you’ve done your homework will impress the interviewers. You could mention how you would approach learning about new products quickly.
✨Prepare for Common Scenarios
Think about potential customer queries or challenges you might face in the role. Prepare responses that demonstrate your problem-solving skills and ability to handle pressure. This will help you convey confidence and readiness to take ownership of customer interactions.
