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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support store performance.
- Company: Join a dynamic retail team focused on customer satisfaction.
- Benefits: Enjoy discounts, pension contributions, and generous leave.
- Other info: Great training and career progression opportunities await you!
- Why this job: Be part of a friendly team and make a real difference in customers' shopping experiences.
- Qualifications: No experience needed; just bring your passion for helping others.
The predicted salary is between 10 - 12 £ per hour.
We’re looking for a friendly and customer-focused Customer Service Assistant to join our team. This is a key role in creating an exceptional shopping experience for our customers. If you’re passionate about retail, enjoy helping people, and thrive in a fast-paced environment, we’d love to hear from you.
About the Role
- Contract: Permanent
- Hours: Part-time
- Hours of Work: 5.5 hours per week, working Saturday from 12:00pm to 6:00pm
As a Customer Service Assistant, you’ll play an important part in maximising store performance by delivering outstanding service and supporting the presentation and availability of products. From assisting with stock management to offering knowledgeable advice, you’ll ensure every interaction reflects our values: Customer First, Honest, Committed, Knowledgeable, Courageous, and Innovative.
Key responsibilities include:
- Delivering excellent customer service that is friendly, respectful, and solution-focused
- Supporting the store team in maximising sales opportunities through product knowledge
- Taking ownership of a designated department and driving sales through merchandising and promotions
- Reviewing stock levels and adjusting seasonally to meet customer needs
- Processing goods inwards and maintaining stock file accuracy
- Ensuring visual merchandising standards are met and the store is well-presented
- Becoming proficient in cash handling and following company procedures
- Working in line with health & safety guidelines and GDPR compliance
About You
- No previous experience required, full training will be provided
- Strong retail disciplines and a passion for customer service
- Good IT skills and ability to manage systems accurately
- Awareness of Health & Safety and GDPR compliance
- Excellent communication and interpersonal skills
- Confident, enthusiastic, and approachable attitude
- Ability to work under pressure and manage multiple priorities
- Flexible and adaptable to meet the needs of the business
You’ll be proactive, approachable, and solution-focused, with a team-oriented attitude. A passion for delivering outstanding customer service and supporting store success is key.
What We Offer
- Scottish Widows contributory pension – company will match up to 5%
- Up to 25% colleague discount in store
- Free parking on site
- 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
- Excellent training and development opportunities
- Plenty of career progression opportunities
- Life Assurance
- Employee Assistance Programme with Retail Trust
- Comprehensive colleague benefits
- Enhanced Family Leave Policies
Customer Service Assistant in Billingshurst employer: Mole-Valley-Farmers-Limited-1
Contact Detail:
Mole-Valley-Farmers-Limited-1 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Billingshurst
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and what they stand for. This way, you can show them that you're not just another candidate but someone who genuinely aligns with their mission.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident and prepared to handle any tricky questions during the interview.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your enthusiasm for customer service shine through. Share personal stories that highlight your passion for helping others and how you’ve gone above and beyond in previous roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and shows that you’re genuinely interested in the position.
We think you need these skills to ace Customer Service Assistant in Billingshurst
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you love helping customers. Share any experiences where you've gone the extra mile to make someone's day better. This will show us that you're a great fit for our team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid long-winded sentences. Highlight your skills and experiences that relate directly to the role of Customer Service Assistant.
Tailor Your Application: Make sure to customise your application for this specific role. Mention how your values align with ours, like being customer-focused and innovative. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do!
How to prepare for a job interview at Mole-Valley-Farmers-Limited-1
✨Know the Company Values
Before your interview, take some time to familiarise yourself with the company's values: Customer First, Honest, Committed, Knowledgeable, Courageous, and Innovative. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with their culture.
✨Showcase Your Customer Service Skills
Prepare to discuss specific instances where you've provided excellent customer service. Whether it's resolving a complaint or going the extra mile for a customer, having concrete examples ready will highlight your passion for helping people and your ability to thrive in a fast-paced environment.
✨Demonstrate Product Knowledge
Even if you haven't worked in retail before, do some research on common products sold in the store. Being able to speak knowledgeably about products will impress the interviewers and show that you're proactive and committed to learning.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest in the position but also helps you determine if it’s the right fit for you.