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- Tasks: Assist with customer queries and support local revenue processes in a dynamic team.
- Company: Join a friendly council team in the heart of Surrey, Dorking.
- Benefits: Enjoy hybrid working, generous leave, and a supportive induction programme.
- Why this job: Build valuable customer service skills while making a real difference in your community.
- Qualifications: GCSEs in Maths and English, plus experience in customer service and council tax queries.
- Other info: Great career growth opportunities and a vibrant office environment near shops and parks.
The predicted salary is between 29148 - 31794 ÂŁ per year.
Salary ÂŁ29,148 to ÂŁ31,794
Contractual hours 37
Basis Full time
Region Dorking
Date posted 22/12/2025
Job reference MVDC00063
About us
Mole Valley lies at the heart of Surrey. The towns of Dorking and Leatherhead are the District’s main centres. Our purpose built open‑plan offices are located in Dorking. We are opposite the Sports Centre which offers a range of facilities including a swimming pool, sports hall, gym, aerobics studio and café. The offices are only a 2 minute walk from shops in the High Street. For those who travel to work by car we provide free staff parking directly outside or across the road from the Head Office in Dorking and the nearest railway stations are just a short walk away.
About the role and Team
We are a small Team of 10 hard‑working individuals who are passionate about this highly demanding and critical Service area. Working as part of our friendly and supportive Revenues team, you will be handling inbound calls from residents, businesses and visitors resolving as many as possible at the first point of contact. Duties also include handling enquiries received via email and through our online forms, occasionally seeing customers face to face in our reception when back‑office help is called for and other adhoc administrative tasks. You will support a front‑line customer‑facing Service where priorities regularly change throughout the course of the average day. Our busy environment means that you will have a great opportunity to build your customer care skills while gaining knowledge of the wide range of services provided within a Revenues Section and the wider Council.
What we’re looking for from you
We are looking for someone that can hit the ground running so you will have experience of handling all types of Council Tax and/or Business Rates liability and billing queries with some previous Customer Service experience. The successful candidate will complete a well‑designed Induction Training Programme that will offer 12 weeks extensive mentoring coaching to build confidence and ensure that you have a sound understanding of the daily procedures that will be part of the job moving forward. You will also receive full training in the call handling process along with office‑based duties in the environment we work in. The role also involves administration duties and a high volume of data input so great attention to detail and accuracy is essential. The successful applicant will attend a 1 Day IRRV Introduction to Council Tax Administration Course and be willing to study towards the more advanced IRRV Qualification(s) available.
- Strong communication and empathy skills, with the ability to use a range of communication styles, including listening and questioning, to provide a personal approach.
- The ability to understand, coach and signpost our customers to our digital platforms.
- A positive, can‑do attitude with the ability to have difficult conversations and overcome objections.
- A good standard of IT literacy and the ability to update in‑house systems and spreadsheets.
- Ability to make detailed and accurate numeric calculations.
- Ability to deal with customers and external agencies face to face and by telephone in a polite, courteous and friendly manner.
- Excellent timekeeping with a reliable and punctual attitude towards work.
You will have at least four GCSE’s grade 9‑4/A to C, or equivalent, including Maths and English to apply.
Benefits
- A comprehensive and supportive induction programme to ensure confidence and competence.
- Hybrid Working – 3 days Office based alongside 2 days working from home each week will be considered after the Probationary Period has been completed.
- 24 days annual leave which will rise 1 day a year to a maximum of 28 days a year plus Bank Holidays in addition.
- Excellent pension scheme including employers contribution of 15%.
- The ability to build up Flexi‑Time of 1 day per month on Management approval.
- Mental Health first aiders for staff.
- Employee Assistance Programme.
- Paid e‑learning and training.
- Annual salary increases (subject to performance) up to maximum of scale.
- Free car parking at Pippbrook Offices.
- Discounts for local businesses.
- Friendly office environment just a short walk to Meadowbank Park or Dorking High Street and close to the train stations.
Further info
Office based days will be at Pippbrook, Reigate Road, Dorking, RH4 1SJ (opposite Dorking Halls). For an informal chat about the role, please contact our jobs inbox so that a suitable time can be arranged to speak with you. Closing date for applicants: Sunday 25 January 2026. We reserve the right to close the role prior to the date stated above should this be necessary. In person interview dates: To be confirmed.
How to apply
Click Apply Online and send us your up to date CV.
Revenues Assistant employer: Mole Valley District Council
Contact Detail:
Mole Valley District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenues Assistant
✨Tip Number 1
Get to know the company! Research Mole Valley and its values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. Since you'll be handling calls and face-to-face interactions, role-play with a friend or family member to get comfortable with different scenarios and questions.
✨Tip Number 3
Be proactive! If you have any questions about the role or the application process, don’t hesitate to reach out to the jobs inbox for an informal chat. It shows initiative and can give you valuable insights.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Revenues Assistant
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in handling Council Tax and Business Rates queries. We want to see how you've tackled customer service challenges in the past, so don’t hold back!
Tailor Your CV: Customise your CV to reflect the skills and experiences that match the job description. Use keywords from the listing to make it clear you’re the perfect fit for our Revenues team.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great candidate for this role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Mole Valley District Council
✨Know Your Stuff
Make sure you brush up on your knowledge of Council Tax and Business Rates. Familiarise yourself with common queries and the processes involved in billing and collection. This will show that you're ready to hit the ground running!
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Highlight your communication skills and ability to empathise with customers, as these are crucial for the role.
✨Be Ready for Change
Since the role involves a dynamic environment, be prepared to discuss how you handle changing priorities. Share instances where you've adapted quickly to new situations or challenges, showcasing your proactive attitude.
✨Attention to Detail is Key
Given the high volume of data input and administrative tasks, emphasise your attention to detail. You might want to mention any relevant experience where accuracy was essential, as this will demonstrate your suitability for the role.
