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- Tasks: Assist customers with Council Tax and Business Rates inquiries, providing solutions on first contact.
- Company: Local government authority committed to excellent customer service.
- Benefits: Attractive leave, pension plan, and ongoing professional development.
- Why this job: Join a supportive team and make a difference in your community.
- Qualifications: Customer service experience and a positive attitude are essential.
- Other info: Enjoy hybrid working options after probation and extensive training.
The predicted salary is between 30000 - 42000 £ per year.
A local government authority in England is seeking a customer service professional to join their Revenues team. You will be responsible for handling inquiries related to Council Tax and Business Rates, providing solutions at first contact. The role offers a supportive work environment with extensive induction training and hybrid working options post-probation. A positive attitude and experience in customer service are essential. Benefits include attractive leave, a pension plan, and ongoing professional development.
Hybrid Revenues Assistant – Council Tax & Rates employer: Mole Valley District Council
Contact Detail:
Mole Valley District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Revenues Assistant – Council Tax & Rates
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the Revenues team on LinkedIn. A friendly chat can give us insider info and might even lead to a referral!
✨Tip Number 2
Prepare for that interview! Research common questions related to customer service and Council Tax inquiries. We want to show them we’re ready to tackle any challenge they throw our way.
✨Tip Number 3
Show off your positive attitude! During interviews, share examples of how you’ve turned tough customer interactions into positive experiences. It’s all about demonstrating our problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our progress and stay updated on any new opportunities.
We think you need these skills to ace Hybrid Revenues Assistant – Council Tax & Rates
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled inquiries and provided solutions in the past, especially if you’ve dealt with similar situations like Council Tax or Business Rates.
Be Positive and Personable: A positive attitude is key for us! Use your application to convey your enthusiasm for helping others and your ability to create a friendly atmosphere, even in written form.
Tailor Your Application: Don’t just send a generic application. We love it when candidates take the time to tailor their CV and cover letter to our specific role. Mention how your skills align with the responsibilities of the Hybrid Revenues Assistant position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mole Valley District Council
✨Know Your Stuff
Make sure you brush up on the basics of Council Tax and Business Rates. Familiarise yourself with common inquiries and solutions, as this will show your potential employer that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer inquiries. Highlight your problem-solving skills and how you maintained a positive attitude, even in challenging situations.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions about the team dynamics or the training process. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
✨Dress for Success
Even if the role offers hybrid working options, make sure to dress smartly for the interview. A professional appearance can make a great first impression and reflect your seriousness about the position.
