At a Glance
- Tasks: Ensure landlord compliance and protect tenants' rights in the private rented sector.
- Company: Mole Valley District Council, committed to community welfare and housing standards.
- Benefits: Hybrid working, 24-28 days leave, excellent pension, and health support.
- Other info: Opportunities for professional development and a supportive work environment.
- Why this job: Make a real difference in people's lives by improving housing conditions.
- Qualifications: Knowledge of housing legislation and experience in public-facing roles.
The predicted salary is between 36363 - 40817 £ per year.
You will be embedded within the shared Environmental Health Partnership of Mole Valley and Tandridge District Councils and will work alongside Environmental Health Officers across the partnership, as well as officers from the Housing Options team at Mole Valley. The post is pivotal in ensuring landlord compliance with the Renters’ Rights Act 2025 and other relevant housing legislation. The postholder will help protect tenants from unfair practices, poor housing conditions, and unlawful actions such as illegal eviction, whilst promoting high standards across the private rented sector.
The successful candidate will investigate complaints from tenants, carry out property inspections, and provide specialist advice, advocacy, and casework support to residents experiencing issues within the private rented sector. They will work closely with vulnerable tenants to help safeguard their rights and ensure they can live safely and securely in their homes. A key aspect of the role involves engaging with landlords, letting agents, and other stakeholders to secure compliance with housing legislation and improve housing conditions. Where informal resolution is not appropriate or effective, the postholder will take proportionate enforcement action in accordance with the Council’s Enforcement Policy, using the full range of regulatory powers available.
The role will have a particular focus on supporting private rented sector tenants and ensuring landlords meet their legal obligations under the Renters’ Rights Act 2025. This includes identifying breaches of legislation, gathering and assessing evidence, preparing enforcement cases, and contributing to the Council’s wider objectives of improving housing standards and protecting residents from harm. There will be the opportunity for continued professional development for the successful candidate as well as training specific to the role.
What we are looking for from you:
- Knowledge of private sector housing legislation — Understanding of private sector housing law, tenancy relations legislation, and the statutory framework relevant to the Renters’ Rights Act 2025.
- Experience dealing with the public — Experience of working directly with members of the public in a front‑facing role, providing information, support or resolving issues.
- Experience conducting inspections and resolving service requests — Experience of carrying out inspections, responding to service requests and delivering satisfactory, outcome‑focused solutions.
- Experience delivering advice, advocacy and casework — Experience providing advice, advocacy and casework support, ideally within a regulatory, housing or enforcement context.
- Competent user of CIVICA CX or similar systems — Able to use CIVICA CX or have experience of using a similar data management system confidently and accurately.
Why should you join us?
- Hybrid working supporting our Climate Change Strategy
- Free onsite parking at Pippbrook offices and Tandridge Council offices
- 24 days annual leave, rising to a maximum of 28 days a year (plus Bank Holidays)
- Excellent pension scheme including employer’s contribution of 15%
- Annual flu vaccinations and health checks
- Employee Assistance Program and Mental Health First Aiders to support your everyday wellbeing
- Cycle to works scheme (now 3K)
- Free Eye test
- Beautiful, well-connected location in Surrey Hills, easy access to outdoor activities
- Staff events
- Family oriented organisation
Further info:
For an informal chat about the role, please contact Del Smith, Residential & Environment Team Leader on 07768 774180. Closing date for applicants: Midday on 4th August. Interview dates: 3rd or 4th September. Driving Licence: Yes.
Local Government Reorganisation (LGR) Mole Valley District Council is preparing for a major transformation through Local Government Reorganisation (LGR) which will come into effect on 1 April 2027. The aim of LGR is to create a more streamlined, efficient and locally responsive system of government that strengthens public services. You can find out more about the LGR on the Surrey LGR Hub website. Mole Valley District Council will become part of the new East Surrey Unitary Council and this authority will be responsible for all services in the eastern part of the county. As we move toward LGR, we want to reassure all applicants that roles linked to Mole Valley District Council will continue beyond the transition period and arrangements are in place to ensure that staff will transfer on existing terms and conditions to the new East Surrey Council.
Tenancy Enforcement Officer in Dorking employer: Mole Valley District Council
Mole Valley Life is an exceptional employer dedicated to fostering a supportive and innovative work environment for its employees. As a Senior Occupational Therapist, you will benefit from a hybrid working model, generous annual leave, and a strong commitment to professional development, all while making a meaningful impact on the lives of residents in the beautiful Surrey Hills. With a focus on employee wellbeing and a family-oriented culture, you'll find a rewarding career that values your contributions and encourages growth.
Contact Details:
Mole Valley District Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Enforcement Officer in Dorking
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We think you need these skills to ace Tenancy Enforcement Officer in Dorking
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
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Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
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How to prepare for a job interview at Mole Valley District Council
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✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
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