Salesforce Support Administrator - Fully Remote

At Mojo Mortgages, we’re on a mission to become the largest and most disruptive mortgage broker in the UK. Supported by our family of brands, including Uswitch, Money, Confused, and Zoopla, we’re transforming the mortgage experience for our customers. Our focus is on delivering innovative solutions, challenging the status quo, and making a real impact on people’s lives.

If you’re an ambitious Salesforce Administrator ready to support over 100 mortgage advisers and case managers in a rapidly changing and complex Salesforce org, we want to hear from you!

About the role

We are seeking a detail-oriented, technically proficient Salesforce Support Analyst to join our team. In this role, you will provide day-to-day support for Salesforce users, troubleshoot system issues, manage data integrity, and assist with minor configuration tasks. You will act as the first line of defence for Salesforce-related questions and issues, helping end-users maximize their productivity and ensuring the platform runs smoothly. You will have the opportunity to deep dive into permanent fixes for recurring issues in collaboration with the wider Salesforce team.

Key Responsibilities

• Support: Provide Tier 1 and Tier 2 Salesforce support to internal users across Sales, Service, and Marketing teams. Troubleshoot user issues and escalate complex problems to Salesforce Developers or other engineers as needed.
• Data Quality: Maintain data integrity by identifying and correcting data inconsistencies or duplicates.
• Onboarding: Assist with user onboarding/offboarding, including profile setup and permission assignments.
• Continuous Improvement: Identify and implement improvements to optimise system performance and user experience.

What we’re looking for

• Proven Salesforce Expertise: Certified Salesforce Administrator is highly advantageous, as is App Builder. Appreciable commercial experience can be an acceptable substitute.
• Technical Skills: Solid experience with using tools such as Trigger Explorer and ‘where is this used’ to reverse-engineer existing processes. Strong experience with Flow - understands best practices for error handling (null checks, fault paths), using loops, collections, filters.
• Agile Methodology: Experience working in a fast-paced Agile environment, using tools like JIRA/Linear.
• Problem-Solving: A strategic mindset with the ability to triage issues, identify trends and formulate a strategy for prioritising work items.
• Collaboration: Excellent interpersonal and communication skills, with the ability to work effectively across multidisciplinary teams.

Nice-To-Haves:

• Support desk experience in a fast-moving environment with personal responsibility for triaging, sizing, and resolving issues.
• Experience with ubiquitous tools Workbench, Dev Console, Inspector (Chrome extension), Zapier.
• Understanding of external integrations (e.g., connected apps, Apex callouts, outbound messaging, REST/SOAP APIs).
• Endpoint analysis with tools like Postman is a big bonus.
• Understanding of programmatic concepts. Ability to read Apex code and describe what a class does is an advantage.

Benefits

• Remote-first working with the option to work anywhere in the world for up to 30 days per year.
• Competitive salary (£35,000 - £45,000, dependent on experience).
• 25 days holiday plus bank holidays (up to 28 days with length of service).
• Half-day holiday for your birthday and a day off for moving house.
• Pension via People’s Pension (matched contributions up to 5%).
• Wellness programme from Able Futures and subsidised private medical insurance.
• Critical illness cover and death in service (4x base salary).
• Enhanced maternity, paternity, and adoption pay.
• Compassionate leave and long-service awards (up to £3,000).
• Opportunities for professional growth and development.

If this sounds like the role for you, apply now and be a part of our journey to revolutionise the mortgage industry at Mojo Mortgages.