General Manager in London

Join the MOI Team. MOI is an inventive interpretation of Japanese flavours with a modern, elevated twist on Wardour Street in the heart of Soho. The kitchen embraces Japanese cuisine as a canvas, highlighting peak‑season ingredients and global influences to create dishes that are both complex and inviting.

Role Overview

We are seeking a dynamic and experienced General Manager to lead our restaurant with passion, precision, and purpose. You’ll be responsible for day‑to‑day operations, financial performance, and maintaining the highest service standards. This is a hands‑on leadership role where you’ll inspire and guide a talented team, maintain exceptional service, and foster a welcoming and inclusive environment.

Perks & Benefits

• Up to 50% staff dining discount across MOI, ALTA
• Extra holidays, kicks in after 2 years in the company, 1 day of holiday extra for each year completed. Up to 33 days max!
• Cycle to work scheme, save on a new bike or Lime / Forest bike subscription
• Fantastic Supplier trips & training
• Referral Bonus, Hourly staff referral – £250, Salaried staff – £500
• Wellness, mental health, discount app and healthcare perks
• Delicious meals provided on shift
• Opportunities for growth and professional development within an expanding restaurant group

What We’re Looking For

• At least 2-3 years’ general management experience in a premium, large‑scale, high‑end, fast‑paced restaurant, preferably in London
• Exceptional leadership and interpersonal skills – a motivating and supportive presence
• Strong financial acumen and proven success in managing budgets, P&L, and cost controls
• In‑depth knowledge of food & beverage operations and a genuine passion for hospitality
• Proficiency in restaurant management systems (POS, reservations, scheduling tools)
• Strategic thinker with a hands‑on, solutions‑driven approach
• Calm under pressure, warm, and guest‑focused

Key Responsibilities

• Operational Leadership
  • Oversee daily operations with a focus on quality, efficiency, and profitability.
  • Collaborate with the Head Chef, Head of Restaurants and Reservations Manager to ensure alignment of food and drink offerings with MOI’s vision.
  • Ensure compliance with UK health, safety, and hygiene regulations.
  • Use performance data to make informed decisions that increase revenue and reduce waste.
  • Build and maintain strong supplier relationships.
• Financial Management
  • Manage budgets and P&L statements.
  • Control labour, food, and beverage costs.
  • Analyse performance metrics and implement strategies to drive revenue and manage expenditure.
• Team Development
  • Lead by example to inspire and motivate a high-performing team.
  • Recruit, train, and mentor team members.
  • Conduct regular meetings, performance reviews, and training sessions.
  • Promote a workplace culture based on inclusivity, accountability, and continuous growth.
• Guest Experience
  • Build relationships with guests, address concerns promptly, and ensure every guest enjoys a memorable experience.
  • Ensure consistent, high‑quality service at every touchpoint.
  • Represent MOI at industry events and networking opportunities.

About MOI

MOI is setting the stage for a new wave of culinary excellence in London’s dynamic food scene. Named with a nod to Soho’s vibrant culture, MOI – literally translated as a ‘bowl’ – presents a Neo‑Japanese dining experience in a relaxed, stylish space where guests can savour the atmosphere as much as the food for patrons to see and be seen.

Be part of something extraordinary, Apply now!