At a Glance
- Tasks: Oversee daily museum operations, ensuring guest satisfaction and team performance.
- Company: Join the world's largest and fastest-growing museum chain with a fun, young team.
- Benefits: Flexible hours, dynamic work environment, and opportunities for growth.
- Other info: Embrace a role with real impact in a vibrant, interactive setting.
- Why this job: Be part of an exciting team that creates immersive experiences for visitors.
- Qualifications: Experience in customer service and leadership, with strong decision-making skills.
The predicted salary is between 20790 - 25410 £ per year.
Work Location: Museum of Illusions Manchester
Hours: Full time
Opening Times: From between 8am – 11pm, depending on the time of year. We are open every day except Christmas Day. You will be required to work the majority of weekends and bank holidays, including Christmas Eve and Boxing Day.
About us: Museum of Illusions is the world's largest and fastest-growing museum chain with 70 locations in 29 countries, and big plans for further expansion. Our original concept was launched in 2015 and quickly became a recognizable global brand and leading attraction in each city where it was launched. Our young and motivated team is rapidly growing, and we invite you to join us in our mission to bring interactive, immersive, and fun experiences to everyone eager to have their mind blown.
Duty Manager role overview: The Duty Manager oversees the daily activities and performance of the museum team during their shift, maximizing guest satisfaction, ensuring exhibits are operating as expected, and handling requests or complaints as they arise. At Museum of Illusions Manchester, they are also the senior team member on the floor during operating hours and act as the first point of escalation for guests, staff, and incidents, whilst serving as the designated Incident Controller and First Aider for their shift.
Key responsibilities:
- Act as a responsible key holder for the site, running opening/closing procedures when on duty.
- Manage daily staffing and positioning to ensure proper floor coverage, upholding exceptional standards at all times.
- Use POS system to track attendance, resolve booking issues, and support reporting.
- Maintain museum cleanliness throughout daily operations.
- Integrate new hires and coach staff on shift.
- Mediating any conflicts between employees and feedback daily performance to the Guest Service Manager and General Manager through meetings and End of Shift reports.
- Be present on the floor providing first-contact service, including handling questions, refunds, and discount enquiries.
- Resolve complaints in real time, upholding all necessary procedures.
- Act as designated Incident Controller and First Aider and carry out routine Health & Safety checks as required.
- Report and manage incidents, upholding any compliance required by the General Manager or Guest Service Manager.
- Support primary and secondary spend targets.
- Hand over accurately to the next Duty Manager at shift end.
What you should bring along:
Essential:
- Proven experience in a customer-facing visitor attraction role and as a team leader.
- Confident decision-maker under pressure, with strong organisational and time-management skills.
- Working knowledge of Health & Safety procedures.
- Flexible availability, including weekends, evenings, and school holidays.
Desirable:
- Merchandise, inventory, and sales knowledge.
If you don’t think you meet all the criteria but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others.
Company Statement: Museum of Illusions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Duty Manager in Manchester employer: MOI Manchester
At the Museum of Illusions Manchester, we pride ourselves on creating a vibrant and engaging work environment where creativity and customer service thrive. As a Guest Experience Illusion Expert, you'll enjoy flexible working hours, competitive pay, and the opportunity to interact with diverse visitors while enhancing their experience in our unique venue. Join us for a summer filled with fun, learning, and personal growth in a dynamic team dedicated to delivering unforgettable moments.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like MOI Manchester. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to MOI Manchester
Don't be shy about reaching out to MOI Manchester directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about MOI Manchester and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at MOI Manchester
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
