At a Glance
- Tasks: Lead a dynamic team and ensure an unforgettable experience for our visitors.
- Company: Join the world's largest museum chain, known for fun and immersive experiences.
- Benefits: Full-time hours, competitive pay, and a vibrant work environment.
- Other info: Flexible hours with opportunities for career advancement in a fun setting.
- Why this job: Be part of a growing brand and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service and team leadership is essential.
The predicted salary is between 22950 - 28050 £ per year.
Location: Museum of Illusions London, United Kingdom
Positions Available: Full Time position - 40 hours/week
Hours: Must be able to work on weekends.
Opening Times: From 9am – 11pm, depending on time of year. The museum is open every day of the year except Christmas Day.
About us: Museum of Illusions is the world's largest and fastest-growing museum chain with more than 70 locations in 29 countries, and big plans for further expansion. Our original concept was launched in 2015 and quickly became a recognizable global brand and leading attraction in each city where it was launched. Our young and motivated team is rapidly growing, and we invite you to join us in our mission to bring interactive, immersive, and fun experiences to everyone eager to have their mind blown.
Duty Manager role overview: A Shift supervises both the daily activities and 7-10 museum staff performance during their shift. They are responsible for maximizing customer satisfaction during visits, ensuring the museums’ exhibits are operating as expected, and handling requests or complaints, when needed.
What you would get to do:
- Manage the 7-10 daily museum staff
- Assign placement positions for daily staffing, to meet operational needs and ensure proper coverage
- Ensure that any daily operations goals are met
- Train and integrate new hires
- Monitor staff and guest satisfaction by being present on the museum floor during operations
- Provide guidance and feedback to employees when needed
- Ensure museum rules, processes and procedures are followed by both employees and guests
- Mediate and/or resolve conflicts between employees when needed
- Providing “first contact” customer service to visitors – answer visitors questions, solve refunds and discount inquiries
- Maintain museum cleanliness during operating hours.
What you should bring along:
- Proven work experience as a Receptionist, Front Office/Customer Experience Representative, Sales or similar customer facing role
- Proven work experience as a team lead for at least 5 employees
- Merchandise, inventory, and sales knowledge preferred
- Ability to be resourceful and proactive when issues arise
- Excellent organizational and administrative skills; ability to work under pressure and time-management skills, with the ability to prioritize tasks.
- Proficiency in English Language
Company Statement: Museum of Illusions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Duty Manager in London employer: MOI London
At the Museum of Illusions London, we pride ourselves on being an exceptional employer that fosters a vibrant and creative work culture. Our team members enjoy flexible hours, competitive pay, and the unique opportunity to engage with guests in a fun, interactive environment that inspires wonder and joy. With a commitment to employee growth and development, we encourage our staff to explore their creativity while providing outstanding service to millions of visitors.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like MOI London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to MOI London
Don't be shy about reaching out to MOI London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about MOI London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at MOI London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
