At a Glance
- Tasks: Lead daily operations and enhance guest experiences at the Museum of Illusions.
- Company: Join the world's largest and fastest-growing museum chain with a fun, young team.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic workplace with opportunities for creativity and community engagement.
- Why this job: Be part of an exciting environment that brings immersive experiences to life.
- Qualifications: 5+ years in a leadership role, preferably in entertainment, with strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
About us: Museum of Illusions is the world's largest and fastest-growing museum chain with 73 locations in 29 countries, and big plans for further expansion.
Our original concept was launched in 2015 and quickly became a recognizable global brand and leading attraction in each city where it was launched.
Our young and motivated team is rapidly growing, and we invite you to join us in our mission to bring interactive, immersive, and fun experiences to everyone eager to have their mind blown.
Position
Overview: The Guest Services Manager is a key member of the Museum of Illusions operations team who supports daily museum activities with an elevated level of responsibility.
While this role is part of the Duty Manager team structure, it functions one level above assisting the General Manager with critical back end and floor operations, offering leadership support, and ensuring the smooth running of day-to-day experiences.
This role is primarily floor-based, providing real-time support to both guests and staff, and serving as a leadership presence during operational hours.
The Guest Services Manager is not a direct supervisor over the Duty Managers but carries greater responsibility and leadership authority, acting as an extension of management in alignment with museum standards.
What you would get to do: Schedule requires weekend and holiday work.
Willingness to perform the most effective role.
Support the interview, onboarding, and training of new museum staff.
Assist with the implementation of training procedures and onboarding plans.
Help forecast, schedule, and staff the museum efficiently based on sales trends and projected volume.
Create and adjust weekly schedules; assist with timecard corrections and time-off approvals.
Support Duty Managers in ensuring smooth operational execution and guest service during shifts.
Model and uphold high standards of guest experience and team engagement.
Reinforce museum policies, procedures, and protocols on the floor.
Assist the General Manager in executing strategic operational plans and improvement initiatives.
Represent the museum professionally during events, field trips, and community partnerships as needed.
Assist in executing field trips, special events, and influencer visits alongside Marketing and Sales.
Oversee all FOH and retail inventory, including conducting full inventory counts on a regular basis.
Assist placing orders for supplies and merchandise, maintaining inventory levels as needed.
Track usage and stock trends in the smartshop with Duty Managers.
Monitor and maintain the museum's maintenance at all levels including preventative maintenance.
Serves as the delegated authority in the General Manager’s absence, with floor staff having a dotted-line reporting relationship to this role.
What you should bring along: Bachelor's Degree preferred or equivalent experience.
Minimum 5 years of working experience in the same or similar job with the same or similar key responsibilities.
Proven experience in a leadership role within the entertainment industry Strong financial management skills with experience in budgeting and P&L responsibility.
Ability to produce accurate results, analyze workflow, and set priorities to meet deadlines with minimal supervision.
Exceptional communication and interpersonal skills.
Demonstrated ability to lead and inspire a diverse team.
Knowledge of current best practices within the entertainment environment Understanding of marketing, sales, and visitor engagement strategies.
Self-starter who is organized, detail-oriented, adaptable, responsive, and self-motivated.
Advanced proficiency in Microsoft Word programs (Word, Excel, Power Point).
Company
Statement: Museum of Illusions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. www. museumofillusions. com #J-18808-Ljbffr
Guest Services Manager employer: Moi-London-LLC
At the Museum of Illusions, we pride ourselves on being a dynamic and inclusive workplace where creativity and innovation thrive. As a Guest Services Manager, you will be part of a vibrant team dedicated to delivering unforgettable experiences in a fun and engaging environment. With opportunities for professional growth and development, along with a commitment to employee well-being, our museum offers a unique chance to contribute to a globally recognised brand while enjoying a supportive and collaborative work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Moi-London-LLC. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Moi-London-LLC
Don't be shy about reaching out to Moi-London-LLC directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Moi-London-LLC and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Moi-London-LLC
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
