At a Glance
- Tasks: Provide top-notch customer support via phone and email, ensuring smooth order management.
- Company: Join a family-run business known for quality furniture and exceptional service.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Enjoy a close-knit team atmosphere with a focus on appreciation and reliability.
- Why this job: Be the voice of Mogo Direct and make a real difference in customer experiences.
- Qualifications: Strong customer service skills and effective communication abilities are essential.
The predicted salary is between 26000 - 29000 £ per year.
About Mogo Direct
We’re a long-established, family-run business supplying quality furniture to customers across education, hospitality, offices and the home. We take pride in providing friendly, efficient service and products that make spaces more functional and inspiring.
The Role
We’re looking for a switched-on, motivated and adaptable Customer Service Advisor to join our small and friendly team. You’ll be the voice of Mogo Direct — helping customers, managing orders and ensuring every experience is smooth and positive.
What You’ll Do
- Provide excellent support by phone and email
- Help customers with product and order queries
- Liaise with suppliers for updates and product details
- Work closely with internal teams to resolve issues
- Process online and phone orders accurately
- Authorise returns and handle customer escalations
- Take on ad hoc tasks to support the team
What We’re Looking For
- Strong skills in Customer Service and Customer Support
- Ability to ensure Customer Satisfaction and maintain a customer-focused approach
- Effective communication skills, both written and verbal
- Confident, polite telephone manner
- Strong organisational and problem-solving abilities
- Great attention to detail and accuracy
- Ability to prioritise and stay calm under pressure
- Proficiency in using CRM systems and office software is a plus
- Ability to work collaboratively in an on-site environment
Why You’ll Love Working with Us
You’ll join a supportive, close-knit team where your contribution really counts. We’re a small business that values initiative, reliability and great customer care — and we make sure our people feel appreciated every step of the way.
Interested?
If this sounds like the right fit for you, we’d love to hear from you! Apply directly via LinkedIn, or email your CV and a short cover note to with the subject line Customer Service Advisor Application. This is an office-based role and the working hours are 9.00am to 5pm Monday to Friday. In return you will receive a salary of between GBP26,000 and GBP29,000 per annum.
Customer Service Advisor employer: Mogo Direct
At Mogo Direct, we pride ourselves on being a family-run business that fosters a supportive and friendly work environment. As a Customer Service Advisor, you'll not only play a vital role in ensuring customer satisfaction but also benefit from our commitment to employee appreciation and growth. With a focus on teamwork and initiative, we offer a unique opportunity to contribute meaningfully while enjoying a balanced work-life schedule in a close-knit team.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mogo Direct. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the voice of Mogo Direct, it's crucial to demonstrate your effective communication abilities. Try role-playing common customer service scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues for customers. Be ready to share these stories during your interview to highlight your ability to stay calm under pressure.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits we value at Mogo Direct.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've helped customers in the past and what strategies you used to ensure their satisfaction. Use specific examples to demonstrate your skills!
Tailor Your CV and Cover Letter:Don’t just send a generic CV! We love it when applicants take the time to tailor their application to us. Mention why you’re interested in Mogo Direct and how your values align with ours. It shows you’ve done your homework!
Keep It Clear and Concise:When writing your application, clarity is key. We appreciate well-structured and easy-to-read documents. Avoid jargon and keep your language straightforward. Remember, we want to get to know you without any confusion!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy and ensures your application lands right where it needs to be. Plus, we love seeing candidates who follow our preferred process!
How to prepare for a job interview at Mogo Direct
✨Know the Company
Before your interview, take some time to research Mogo Direct. Understand their values, products, and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided excellent customer service. Highlight situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle the responsibilities of a Customer Service Advisor.
✨Practice Effective Communication
Since communication is key in this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and answering common interview questions.
✨Stay Calm Under Pressure
Think of scenarios where you had to manage stress or tight deadlines. Be ready to discuss how you prioritised tasks and maintained a positive attitude. This will show that you can handle the fast-paced environment at Mogo Direct.
