Quality Management Specialist

Moffatt & Nichol specializes in large complex waterfront infrastructure projects and is recognized as one of the worldwide leaders in this field. We are actively looking for a Quality Management & Systems Specialist to join our team. As part of the Quality Management Group, the Quality Management & Systems Specialist provides global support to staff, ensuring the company's quality management policies, standards, and procedures (QMS) are understood, implemented, maintained, and improved. The role collaborates with the Director, Quality and Management Systems to monitor, measure, and evaluate company-wide quality performance and drive continual improvement. This includes developing, implementing, and maintaining the QMS to ensure compliance with industry standards and regulations, evaluating existing processes, identifying areas for improvement, and ensuring products and services meet established quality standards and client expectations.

Duties and responsibilities:

• Responsible for the implementation, compliance and continual improvement of the ISO standards required by the organization in the service segment as determined by company policies.
• Collaborate on the development of internal audit plans, conduct internal quality audits and collaborate with business unit leaders and staff to develop action plans and address audit findings.
• Collaborate on the development and analysis of statistical measurements of internal audits, KPIs, and regulatory compliance.
• Collaborate with cross-functional teams to implement improvements based on audit findings.
• Identify continual improvement initiatives, collaborate with senior management and project managers to identify related solution-based improvements.
• Collaborate with the Director, Quality and Management Systems and contribute to the development of the annual plan for company-wide quality management and improvement objectives, performance, communications, and improvement initiatives.
• Collaborate on the development, maintenance, and improvement of QMS and EMS documentation.
• Contribute to the development and delivery of quality training and orientation sessions.
• Oversee and verify compliance with organizational standards for quality, safety, occupational health, and the environment.
• Perform alignment reviews to ensure information is consistent throughout the QMS/EMS and meets ISO requirements.
• Assist in data collection, evaluation, analysis and reporting related to M&N business context and risk, interested parties feedback, client satisfaction and company-wide quality management and improvement performance.

Qualifications:

• Bachelors degree in engineering or a related technical field.
• 7+ years of experience working with ISO management systems in a professional service organization.
• Proficiency in internal auditing of quality management systems and environmental management systems.
• Lead Auditor Certification in ISO 9001:2015 and ISO 14001:2015.
• Excellent collaboration, communication, interpersonal, decision-making, problem-solving, and organizational skills.
• Ability to work under pressure, initiative, teamwork, and structured problem-solving skills.
• Excellent organizational and time management skills, with a focus on multitasking and proactive action.
• Effective external leadership skills including effectively interacting with clients, regulators, project managers, and employees at all levels of the organization.
• Strong verbal and written communications skills when interacting with others, with the ability to express intricate ideas effectively and professionally to an engineering and non-engineering audience.
• Self-driven with minimal supervision, attention to detail, and problem-solving skills.
• Ability to work independently to provide guidance and leadership to mid-level to senior level team or project members, with strict adherence to QA/QC.
• Proficiency in technical writing, office automation and communication software, technology, math principles, predictive models, and tools.
• Advanced proficiency in Microsoft Office applications including MS Word, Excel, Power Point, Visio, Outlook and Adobe Applications.
• Experience with providing critical review for documents and preparing technical deliverables with a high degree of complexity.
• Adaptability and flexibility to work in a variety of time zones to meet business needs and ability to prioritize responsibilities and quickly adapt to change in a fast-paced work environment.
• Excellence in documentation and record control.
• Excellent interpersonal and professional communication skills, fluency in English and Spanish beneficial.
• Ability to focus and adjust priorities to best impact quality metrics.
• Ability to identify, prioritize, and implement actions to continuously improve operations and systems to manage business risks.
• Proficiency in Global Quality standards.
• Ability to think strategically and lead with positive influence.
• Excellent creativity and problem-solving techniques to implement critical quality assurance strategies and processes.
• Experience auditing Quality Management Systems and Environmental Management Systems.
• Ability to analyze audit findings, identify areas for improvement, carry out root cause analysis.
• Proven skills in strategic planning, design of quality objectives and key performance indicators system.

Working conditions:

• Sedentary for prolonged period of time, interact with clients, and travel occasionally.

Moffatt & Nichol is committed to creating an inclusive workplace. If you require any adjustments during the recruitment process, please let us know.