Real Estate Services in London

We are passionate about our business and our culture, and are seeking individuals with that same drive.

Moelis & Company is a leading global independent investment bank that provides innovative strategic advice and solutions to a diverse client base, including corporations, governments and financial sponsors. The Firm assists its clients in achieving their strategic goals by offering comprehensive integrated financial advisory services across all major industry sectors. Moelis & Company's experienced professionals advise clients on their most critical decisions, including mergers and acquisitions, recapitalizations and restructurings, capital markets transactions, and other corporate finance matters. The Firm serves its clients from 21 geographic locations in North and South America, Europe, the Middle East, Asia and Australia.

Overview of the IT Services Team

Reporting to the Head of Corporate Real Estate Services, the CRES Delivery Manager is responsible for leading and directing all regional Corporate Real Estate Services, Workplace Experience operations, and third-party service providers in accordance with established contracts, the Service Catalogue, SLAs, KPIs, and internal processes. This role oversees the delivery of CRES services across the United Kingdom, EMEA, and APAC regions, ensuring consistent, high-quality service delivery and alignment with organizational objectives.

The CRES Delivery Manager plays a key role in maintaining an exceptional workplace experience. The ideal candidate is a strong collaborator who thrives in a fast-paced, entrepreneurial environment and consistently demonstrates a service-oriented mindset. They build strong internal partnerships, cultivate meaningful relationships with clients and employees, and coordinate seamlessly with internal teams and external stakeholders to deliver a superior level of hospitality and operational excellence. This position is based in the London office and requires onsite presence five days a week.

Key Responsibilities

• Manages and supports specific in house and third-party operational team(s) within the function, ensuring that people, resources and processes are aligned with business needs and fit for purpose.
• Manage, resource, motivate, develop and focus both in-house and third-party team(s) to meet required standards and support the ongoing personal and professional development of all team members.
• Oversee the appointment, performance management, and reward of in-house and third-party team(s) to effectively manage resources within the function.
• Contribute to the department's vision and strategy, translate strategic objectives into operational deliverables, and provide tactical leadership and support to third-party providers and consultants to drive positive outcomes.
• Drive departmental performance by facilitating effective planning, governance, and support mechanisms to ensure delivery of departmental goals in line with stakeholder expectations.
• Responsible for developing and successfully delivering the regional CRES budget and strategy.
• Partner with the Finance team to plan, meet, or exceed annual expense ratio targets. Develop multi-year capital plans, manage operational budgets for each regional Moelis location, and identify cost savings opportunities. Ensure appropriate financial policies, practices, and systems are in place to support effective management of CRES expenses.
• Oversee the delivery of all hard and soft services to the regional CRES Portfolio, including MEP services, physical security, workplace experience, client hospitality H&S, sustainability, employee wellbeing and inclusive workplaces.
• Develop cost-effective real estate service solutions aligned with capital budgets.
• Implement real estate strategies that minimize financial impact while optimizing operating expenses for each Moelis location.
• In partnership with the Head of Corporate Real Estate Services, manage all Real Estate and property transactions regionally, negotiate lease agreements, coordinate with Legal and Compliance.
• Manage external real estate broker services and liaise with agents, landlords, professional consultants, subtenants, etc. on all matters relating to the office portfolio.
• Collaborate with local Moelis office contacts at various locations across the globe and plan essential central services including reception, security, maintenance, mail, file archiving, cleaning, catering, waste disposal and recycling, etc.
• Manage third-party service providers to ensure highest level of customer service to internal and external stakeholders across Moelis' regional footprint.

Qualification/ Requirements

• At least 5 years of experience managing Corporate Real Estate Strategy, Workplace development, or facilities management programs. Hospitality experience is a plus.
• Proven ability to lead and manage high-impact teams and engage global stakeholders across diverse geographies.
• Highly organized and self-directed, with the ability to set and adjust priorities in a fast-paced environment and manage competing deadlines.
• Demonstrated success navigating matrixed organizations and collaborating across functions to achieve results.
• Strong problem-solving and reasoning capabilities, including creative and lateral thinking, and a track record of identifying challenges and executing effective, innovative solutions.
• Experience in contract management, vendor partnerships, and lease negotiations, with strong commercial judgment.
• Excellent oral and written communication skills, including the ability to communicate technical issues to non-technical audiences and adapt to different working styles.
• Ability to negotiate, persuade, and influence both directly and indirectly.
• Strong financial and analytical skills, including budgeting, cost management, and performance measurement.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and workplace management or facilities-related tools.
• High degree of professionalism, with the ability to collaborate effectively within a team environment and engage stakeholders at all levels.
• Ability to balance long-term strategic thinking with immediate operational demands.
• Effective planning skills, with the ability to manage resources and execute efficiently.
• Willingness and ability to travel as needed.

Preferred Qualifications

• Degree in Real Estate, Business Administration, Facilities Management, or a related field.
• Experience in entrepreneurial or fast-growing organizations, with the ability to build consensus and foster collaboration across diverse teams.
• Experience implementing new processes and driving operational efficiency improvements.
• Strong interpersonal skills and the ability to communicate effectively across cultural and professional boundaries.
• Familiarity with leading global brokerage firms (e.g., CBRE, Cushman & Wakefield, JLL) and architectural firms, including experience managing RFP processes.
• Knowledge of workplace health and safety protocols and compliance requirements.
• Demonstrated ability to work closely with senior leadership, contribute to strategic planning, and provide visibility on critical initiatives.

We are an equal opportunity employer and are committed to promoting diversity, preventing discrimination and providing a supportive and inclusive working environment. We seek to ensure that we recruit from a diverse talent pool and that all applicants are treated fairly at each stage of the recruitment process. Applicants are considered for employment opportunities without regard to any characteristic or status protected under any applicable law in the location of the role.