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- Tasks: Install and service smart home systems while providing top-notch customer support.
- Company: Join Modus Vivendi, a leading smart home company with over 20 years of experience.
- Benefits: Enjoy a competitive salary, bonuses, training, and social events in a supportive environment.
- Why this job: Work on exciting projects, grow your skills, and be part of a dynamic team that values innovation.
- Qualifications: 4+ years in AV/Home Automation, strong IT knowledge, and a full UK driving licence required.
- Other info: Opportunity for personal growth and hands-on experience with cutting-edge technology.
The predicted salary is between 28000 - 42000 £ per year.
Are you a dynamic, passionate and energetic team player with expertise in high-end home automation and smart home technology? If so, we are looking to expand our team with a Senior Installation Engineer who is eager to build a long-term career - not just land another job. This is your chance to join an amazing team dedicated to delivering a seamless AV experience and exceptional service for our clients.
At Modus Vivendi, we are a close-knit, enthusiastic team that thrives on creating outstanding experiences for our clients. As a smaller, privately owned business, our team is our greatest asset, and every team member plays an essential role in our success. We offer a supportive and inclusive work environment, where every team member is valued and is given the opportunity to grow. Plus, our size means we can invest in YOUR development through training and hands-on experience with cutting-edge technology, ensuring you are always learning and progressing.
With over 20 years of experience since being established in 2005, we have built a reputation as one of the premier smart home companies in the industry, working on exciting projects ranging from bespoke home cinema systems to fully integrated multi-million-pound properties. When you join us, you will be joining a dynamic, energetic team committed to delivering excellence. You will work on exciting projects that push your limits and sharpen your skills.
Our Core Values
- Teamwork & Collaboration – Teamwork is integral to our success, fostering an environment that encourages open communication, mutual support, and collective problem solving.
- Personal Growth – We support the professional and personal development of our team, offering opportunities for continuous learning, skill enhancement, and career progression.
- Innovation – We thrive on pushing boundaries and reimagining the smart home experience, motivating our team to develop innovative solutions that benefit our clients and solve problems.
- Simplicity – We create user friendly systems that seamlessly integrate into everyday life, fostering a culture that values simplicity and ease of use.
- Customer Focussed – We are dedicated to understanding and addressing the needs of our clients, prioritising user satisfaction and building long-lasting relationships.
- Attention to Detail – Quality matters in every aspect, even down to the smallest detail.
Job Role
The role focuses on maintaining high levels of customer service while installing, commissioning and servicing systems on-site. You will build and maintain strong relationships with clients, providing first class technical support for planned and reactive issues. You will collaborate with the team to ensure projects are delivered on time and to the highest standards. Excellent communication skills are a must as you will regularly liaise with clients, contractors and attend site meetings. Based in our Maidstone office, you will work on projects mainly in Kent, but occasionally in London and the Home Counties.
- Testing and pre-configuring of equipment, systems and racks prior to installation
- On-site installation and commissioning of Smart Home, Home Cinema, Audio Visual and Networking equipment
- Carrying out small works installations including configuration and commissioning of new equipment
- Carrying out project hand overs and attendance of proactive aftercare visits
- Fault finding and troubleshooting on and off-site
- Interpretation of AV schematics and construction drawings
- Attending on-site co-ordination meetings if required
- Maintaining accurate up-to-date installation records
- Reporting to the Project Manager and representing them in their absence
- Providing, mentoring and support to Trainee/Junior Engineers
Skills and Experience
- Minimum 4 years’ experience within the residential AV/Home Automation Industry
- Possess a good underpinning technical knowledge of IT Networks, Electronics and Audio-Visual Systems
- Computer/IT literate with good knowledge and experience of related equipment and systems, including Crestron, Control4, Cisco, Ubiquiti, Ruckus, Rako and Lutron
- Ability to programme Crestron Home, Control4, Rako and Lutron
- Ability to troubleshoot and resolve IP and AV issues on-site, using problem-solving skills to ensure the best possible outcomes for clients
- Full UK Driving Licence
- CSCS
For your efforts and commitment, you will be provided with the following:
- £35,000.00 to £50,000.00 (dependent on experience) + Performance related bonus
- On boarding bonus of up to £3,000.00 (subject to terms & conditions)
- Van / Fuel card
- Laptop, mobile phone and full branded uniform
- Company credit card
- Tool fund
- Pension scheme
- A collaborative and supportive working environment
- All expenses paid social activities and events
- Additional training and development
If you’re looking for a role where you’ll feel challenged, supported and appreciated, we’d love to hear from you. Please email your C.V. with a covering letter to luke@modusvivendi.group
Senior Smart Home & AV Engineer employer: Modus Vivendi
Contact Detail:
Modus Vivendi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Smart Home & AV Engineer
✨Tip Number 1
Familiarise yourself with the latest smart home technologies and systems mentioned in the job description, such as Crestron, Control4, and Lutron. Being well-versed in these technologies will not only boost your confidence but also demonstrate your commitment to staying current in the industry.
✨Tip Number 2
Network with professionals in the AV and home automation industry. Attend relevant events or join online forums where you can connect with others who work in this field. Building relationships can lead to valuable insights and potential referrals for the position.
✨Tip Number 3
Prepare to discuss specific projects you've worked on that align with the role's requirements. Highlight your experience in installing and troubleshooting AV systems, as well as any examples of how you've provided exceptional customer service in previous roles.
✨Tip Number 4
Showcase your teamwork and collaboration skills during any interviews or discussions. Since the company values a supportive environment, be ready to share examples of how you've successfully worked within a team to achieve common goals.
We think you need these skills to ace Senior Smart Home & AV Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the residential AV and home automation industry. Emphasise your technical knowledge of IT networks, electronics, and audio-visual systems, as well as any specific technologies mentioned in the job description.
Craft a Compelling Cover Letter: In your cover letter, express your passion for smart home technology and your desire to grow within the company. Mention how your values align with those of Modus Vivendi, particularly teamwork, innovation, and customer focus.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your ability to troubleshoot and resolve issues on-site. Highlight specific instances where you successfully managed challenges in previous roles.
Highlight Communication Skills: Since excellent communication is crucial for this role, include examples of how you've effectively liaised with clients and team members in past positions. This will show that you can maintain strong relationships and provide first-class technical support.
How to prepare for a job interview at Modus Vivendi
✨Showcase Your Technical Expertise
Make sure to highlight your experience with smart home technology and AV systems during the interview. Be prepared to discuss specific projects you've worked on, particularly those involving Crestron, Control4, or similar systems, as this will demonstrate your technical knowledge and problem-solving skills.
✨Emphasise Teamwork and Collaboration
Since the company values teamwork, share examples of how you've successfully collaborated with colleagues or clients in past roles. Discuss how you approach communication and support within a team setting, as this aligns with their core values.
✨Prepare for Scenario-Based Questions
Expect questions that assess your troubleshooting abilities and customer service skills. Prepare to discuss how you would handle specific scenarios, such as resolving an AV issue on-site or managing client expectations during a project.
✨Express Your Commitment to Personal Growth
The company is looking for someone eager to grow within their role. Share your career aspirations and how you plan to develop your skills further. Mention any relevant training or certifications you are pursuing or have completed to show your dedication to continuous learning.