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- Tasks: Solve technical challenges and help customers find the right solutions.
- Company: Join a growing team in a long-established business near Keele.
- Benefits: Enjoy flexible hours, 30 days holiday, and annual bonuses.
- Why this job: Make a real impact by supporting customers with innovative technical products.
- Qualifications: Practical mindset and excellent communication skills required.
- Other info: Great career progression opportunities in a modern working environment.
The predicted salary is between 22000 - 30000 £ per year.
We are looking for a proactive Product Support Engineer who loves solving technical challenges and helping customers find the right solutions to join our client's growing team near Keele! You will handle inbound enquiries from customers, contractors, and suppliers, preparing quotations, providing technical advice, and ensuring customer requirements are fully understood and met. You will build strong relationships, helping customers find the right solution from a wide range of technical products. This role is ideal for someone with a practical or engineering mindset whether from previous technical or industrial experience, or hands-on hobbies like working on machinery, mechanical projects, or DIY engineering tasks. This Full-Time, Permanent position offers excellent career progression opportunities!
What you will be doing:
- Manage inbound technical enquiries and service requests
- Prepare and deliver quotations, proposals, and presentations
- Advise customers on technical requirements, product specifications, and delivery schedules
- Develop and maintain relationships with new and existing customers
- Collaborate with internal teams to ensure customer satisfaction and project success
- Support internal service teams where needed
Hours: Monday-Friday 8:30am-4:30pm (flexible) Option to work hours over 4 days
Pay: £26,000 per annum Yearly Bonuses!
Skills/Experience Required:
- A valid UK driving licence
- Practical or technical mindset (understands how things work or are built)
- Ability to quickly learn and interpret technical specifications
- Strong attention to detail and customer-focused approach
- Excellent communication and problem-solving skills
- Self-motivated with a proactive approach
- Computer literate (Word, Excel, Outlook, CRM systems)
Benefits:
- Company pension (after 3 years company fund employee contribution)
- Flexible working hours (option to work over 4 days)
- 30 days holiday (including bank holidays), rising to 33 after 1 year
- Annual performance-related bonus
- Private healthcare, critical illness & death in service cover
- Ongoing training & career progression opportunities
- Modern working environment
- Day shifts no weekends
- Free on-site parking
- Growing, long-established business
Essential: All applicants must have the legal right to work in the UK (sponsorship not provided). All applicants must be able to commute to Keele.
What to do next: If you’re interested in this role, please apply and we will be in touch!
Product Support Engineer employer: Modus Personnel Ltd
Contact Detail:
Modus Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical knowledge! Brush up on relevant engineering concepts and be ready to discuss how you've tackled similar challenges in the past. This will demonstrate your problem-solving skills and practical mindset.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Product Support Engineer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Support Engineer role. Highlight your technical skills and any relevant experience that shows you can handle those inbound enquiries and solve problems like a pro!
Show Off Your Technical Mindset: We love candidates who have a practical or engineering mindset! Whether it’s from previous jobs or hands-on hobbies, share examples that demonstrate your understanding of how things work and your ability to tackle technical challenges.
Be Customer-Focused: Since this role is all about helping customers, make sure to emphasise your communication skills and any experience you have in building relationships. We want to see how you’ve gone above and beyond to meet customer needs in the past!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get in touch with you quickly. We’re excited to hear from you and see how you can contribute to our team!
How to prepare for a job interview at Modus Personnel Ltd
✨Know Your Tech
Brush up on the technical products and solutions relevant to the role. Familiarise yourself with common technical specifications and how they apply to customer needs. This will help you answer questions confidently and show that you're proactive about understanding the products you'll be supporting.
✨Practice Problem-Solving Scenarios
Prepare for situational questions by thinking through potential technical challenges you might face in the role. Consider how you would approach these problems and communicate your thought process clearly during the interview. This demonstrates your practical mindset and problem-solving skills.
✨Build Rapport
Since the role involves building strong relationships with customers, practice your communication skills. Be friendly and approachable in your responses, and think of ways to connect with the interviewer. Showing that you can relate well to others will highlight your customer-focused approach.
✨Show Enthusiasm for Learning
Express your eagerness to learn and grow within the company. Mention any relevant hobbies or experiences that showcase your hands-on skills and willingness to tackle new challenges. This will resonate well with the employer looking for a self-motivated candidate who is keen on career progression.
