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- Tasks: Solve technical challenges and help customers find the right solutions.
- Company: Join a growing team in a long-established business near Keele.
- Benefits: Flexible hours, 30 days holiday, and annual bonuses.
- Why this job: Make a real impact while developing your technical skills.
- Qualifications: Practical mindset and excellent communication skills required.
- Other info: Great career progression opportunities in a modern working environment.
The predicted salary is between 22000 - 30000 £ per year.
We are looking for a proactive Product Support Engineer who loves solving technical challenges and helping customers find the right solutions to join our client's growing team near Keele! You will handle inbound enquiries from customers, contractors, and suppliers, preparing quotations, providing technical advice, and ensuring customer requirements are fully understood and met. You will build strong relationships, helping customers find the right solution from a wide range of technical products. This role is ideal for someone with a practical or engineering mindset whether from previous technical or industrial experience, or hands-on hobbies like working on machinery, mechanical projects, or DIY engineering tasks. This Full-Time, Permanent position offers excellent career progression opportunities!
What you will be doing:
- Manage inbound technical enquiries and service requests
- Prepare and deliver quotations, proposals, and presentations
- Advise customers on technical requirements, product specifications, and delivery schedules
- Develop and maintain relationships with new and existing customers
- Collaborate with internal teams to ensure customer satisfaction and project success
- Support internal service teams where needed
Hours: Flexible day shifts (37.5 hours per week, Monday-Friday). Option to work either 8am-4pm or 9am-5pm. Flexi time option - can work 8am-6pm and claim time back in lieu for extra days off.
Pay: £26,000 per annum. Yearly Bonuses (approx. £1300)!
Skills/Experience Required:
- A valid UK driving licence
- Practical or technical mindset (understands how things work or are built)
- Ability to quickly learn and interpret technical specifications
- Strong attention to detail and customer-focused approach
- Excellent communication and problem-solving skills
- Self-motivated with a proactive approach
- Computer literate (Word, Excel, Outlook, CRM systems)
Benefits:
- Company pension (after 3 years company fund employee contribution)
- Flexible working hours (option to work over 4 days)
- 30 days holiday (including bank holidays), rising to 33 after 1 year
- Annual performance-related bonus
- Private healthcare, critical illness & death in service cover
- Ongoing training & career progression opportunities
- Modern working environment
- Day shifts no weekends
- Free on-site parking
- Growing, long-established business
Essential: All applicants must have the legal right to work in the UK (sponsorship not provided). All applicants must be able to commute to Keele.
What to do next: If you’re interested in this role, please apply and we will be in touch!
Product Support Engineer in Newcastle employer: Modus Personnel Ltd
Contact Detail:
Modus Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer in Newcastle
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical knowledge! Brush up on the specifics of the products you'll be supporting. Being able to discuss technical details confidently can really set you apart during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Product Support Engineer in Newcastle
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We want to see how your practical or engineering mindset aligns with the role of Product Support Engineer!
Show Off Your Problem-Solving Skills: In your application, share examples of how you've tackled technical challenges in the past. We love seeing candidates who can think on their feet and find solutions, so don’t hold back!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication shines through and reflects your attention to detail.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get in touch with you quickly!
How to prepare for a job interview at Modus Personnel Ltd
✨Know Your Tech
Brush up on the technical products and solutions relevant to the role. Familiarise yourself with common technical specifications and be ready to discuss how you would approach solving customer queries. This shows your proactive mindset and helps build credibility.
✨Practice Your Communication Skills
Since this role involves advising customers, practice explaining complex technical concepts in simple terms. Role-play with a friend or family member to ensure you can communicate effectively and confidently during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved technical challenges. Whether it's from previous jobs or personal projects, having concrete examples will demonstrate your practical mindset and ability to think on your feet.
✨Build Rapport
During the interview, focus on building a connection with the interviewer. Ask questions about their team and the company culture. This not only shows your interest but also highlights your ability to develop strong relationships, which is key for this role.
