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- Tasks: Solve technical challenges and assist customers with their product needs.
- Company: Join a growing team focused on customer satisfaction near Keele.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Why this job: Make a real difference by helping customers find the right solutions.
- Qualifications: Strong problem-solving skills and a passion for customer service.
- Other info: Dynamic work environment with plenty of learning opportunities.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a proactive Product Support Engineer who loves solving technical challenges and helping customers find the right solutions to join our client's growing team near Keele!
You will handle inbound enquiries from customers, contractors, and suppliers, preparing quotations, providing technical advice, and ensuring customer requirements are fully understood and met.
Product Support Engineer in Newcastle upon Tyne employer: Modus Personnel Ltd
Contact Detail:
Modus Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer in Newcastle upon Tyne
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills and be ready to solve problems on the spot. You might get asked to troubleshoot a scenario during your interview, so brush up on your knowledge and think through your approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Product Support Engineer in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills and experience relevant to the Product Support Engineer role. We want to see how you’ve tackled challenges in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about solving technical problems and how you can help our customers. Let us know what excites you about joining our team!
Showcase Your Communication Skills: As a Product Support Engineer, clear communication is key. In your application, demonstrate how you’ve effectively communicated with customers or colleagues in the past. We love seeing examples of how you’ve made complex information easy to understand!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Modus Personnel Ltd
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand the products you'll be supporting. Familiarise yourself with common technical challenges and solutions. This will not only help you answer questions confidently but also show your passion for the role.
✨Practice Problem-Solving Scenarios
Prepare for the interview by practising how you would handle specific customer enquiries or technical issues. Think of examples from your past experience where you successfully resolved a problem. This will demonstrate your proactive approach and ability to think on your feet.
✨Showcase Your Communication Skills
As a Product Support Engineer, clear communication is key. During the interview, focus on articulating your thoughts clearly and concisely. Use examples that highlight your ability to explain complex technical concepts in an easy-to-understand manner.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of challenges you might face, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
