At a Glance
- Tasks: Deliver top-notch customer support via various channels and collaborate with the team.
- Company: Join CityBee, a leader in car-sharing across the Baltic region.
- Benefits: Enjoy health perks, flexible work options, and a fun office environment.
- Other info: Be part of a dynamic team with opportunities for personal growth.
- Why this job: Make a real difference in urban mobility while helping customers thrive.
- Qualifications: Customer-oriented mindset, excellent communication skills, and attention to detail.
The predicted salary is between 18300 - 18300 £ per year.
CityBee, after more than 12 years, has emerged as one of the key players in the car‑sharing landscape across the Baltic region. Our operations span three countries: Lithuania, Latvia, and Estonia. The primary goal is to enable people to travel freely without the necessity of car ownership, thereby contributing to reduced traffic congestion and lowered CO2 emissions within cities. Thanks to the car‑sharing services, as many as 15 thousand fewer cars now fill the streets and parking lots, showcasing the substantial influence of a solitary shared vehicle that can effectively replace the necessity for 15 privately owned cars!
At the moment, we are looking for a proactive Customer Support Specialist (full time) who wants to become a part of the CityBee team. As a Customer Support Specialist, you will be responsible to:
- Ensure exceptional customer support via email, online chat, phone or other channels
- Go the extra mile for the customer collaborating with the support team
- Proactively watch out for the best interest of our customers
- Escalate issues to your team leader or other departments as required
- Provide training and assistance to other new team members when needed
To be a perfect fit we expect you to:
- Have a customer‑oriented mindset – any experience working with customers would be an advantage
- Have excellent communication skills
- Be able to communicate clearly on the phone
- Be well organized and attentive to details
- Be fluent in Lithuanian and have good English language knowledge (Russian language is an advantage)
- Have a positive “can-do” attitude
- Be able to work flexible hours (weekends and shifts)
Benefits:
- Enjoy benefits like private health insurance, personal accident coverage
- We have some little extras for you, including a dog‑friendly office space, snacks in the kitchen, free parking for your convenience, and fun regular events to look forward to
- Work from home or our modern office, offering flexibility to optimize productivity and well‑being
- Here, we encourage thinking outside the box, taking ownership, and getting things done
Salary: 8.82 Eur/hour (gross)
CityBee Customer Support Specialist employer: Modus Mobility
CityBee is an exceptional employer that prioritises a customer-centric approach while fostering a vibrant and inclusive work culture. With benefits like private health insurance, a dog-friendly office, and flexible working arrangements, employees are empowered to thrive both personally and professionally. Join us in making a meaningful impact on urban mobility and enjoy the opportunity for growth within a forward-thinking company dedicated to a greener future.
StudySmarter Expert Advice🤫
We think this is how you could land CityBee Customer Support Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Modus Mobility. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Modus Mobility before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CityBee Customer Support Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Modus Mobility:Your cover letter is your chance to shine! Tell us why you want to work at Modus Mobility specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Modus Mobility!
How to prepare for a job interview at Modus Mobility
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
