At a Glance
- Tasks: Build lasting relationships with high-net-worth clients and deliver exceptional luxury experiences.
- Company: Join a prestigious fine jewellery house known for craftsmanship and client commitment.
- Benefits: Competitive salary, commission structure, and excellent career progression opportunities.
- Other info: Dynamic role with opportunities for mentoring and professional development.
- Why this job: Represent a top luxury brand and work with an international clientele.
- Qualifications: 5+ years in luxury retail, strong sales mindset, and exceptional interpersonal skills.
The predicted salary is between 49500 - 60500 £ per year.
Our client is an internationally recognised luxury fine jewellery house, renowned for exceptional craftsmanship, timeless design, and an uncompromising commitment to client experience.
They are seeking an experienced Senior Client Advisor to join their flagship boutique in London’s Mayfair.
This is an outstanding opportunity for a commercially driven luxury retail professional with a proven ability to cultivate long-term client relationships, deliver exceptional service, and achieve outstanding sales performance within a high-value environment.
The Senior Client Advisor is a key commercial contributor responsible for driving sales, managing an established portfolio of high-net-worth clients, and delivering an exceptional luxury client experience.
Working closely with the boutique leadership team, you will identify new business opportunities, nurture existing relationships, oversee complex client journeys, and contribute to the overall commercial success of the boutique.
This position requires a sophisticated sales professional who combines outstanding relationship management with excellent commercial awareness, impeccable attention to detail, and a genuine passion for fine jewellery.
- Develop and manage a portfolio of VIP and high-value clients.
- Build lasting relationships through exceptional service and personalised client engagement.
- Deliver an elevated luxury experience across every stage of the client journey.
- Act as a trusted advisor for bespoke commissions, special orders, aftercare and high-value acquisitions.
- Maintain accurate CRM records and consistently identify opportunities for future business.
- Consistently achieve and exceed individual sales targets.
- Build and maintain a healthy sales pipeline through proactive client outreach.
- Convert appointments into successful sales while nurturing long-term collecting journeys.
- Identify opportunities to maximise existing client relationships and generate new business.
- Support the boutique’s daily commercial objectives through effective pipeline management and sales reporting.
- Respond professionally to client enquiries across email and digital channels.
- Convert online enquiries into boutique appointments and sales opportunities.
- Ensure timely and consistent follow-up with all client interactions.
- Manage bespoke projects from initial consultation through final delivery.
- Collaborate with internal production, workshop and design teams to ensure exceptional execution.
- Coordinate repairs, servicing and aftercare with professionalism and efficiency.
- Maintain exceptional boutique presentation and visual merchandising standards.
- Ensure every client receives a warm, welcoming and memorable luxury experience.
- Identify opportunities to enhance operational efficiency and service excellence.
- Support and mentor junior colleagues through coaching and leadership by example.
- Develop relationships with local businesses, luxury partners and referral networks.
- Support boutique events and client activations.
- Identify opportunities to expand the client base through networking and relationship building.
- Maintain accurate sales records and CRM updates.
- Contribute to weekly sales reporting and pipeline reviews.
- Complete all sales administration accurately and efficiently.
- Minimum of 5 years’ experience within luxury retail, ideally in fine jewellery or another high-value luxury category.
- Proven success managing VIP clients and consistently exceeding sales targets.
- Experience managing bespoke commissions is highly desirable.
- GIA qualification or equivalent jewellery education is advantageous but not essential.
- Previous mentoring or supervisory experience would be beneficial.
- Outstanding relationship builder with exceptional interpersonal skills.
- Highly commercial with a strong sales mindset.
- Entrepreneurial, proactive and results-driven.
- Excellent communication and presentation skills.
- Professional, discreet and confident working with high-net-worth clientele.
- Strong organisational skills with excellent attention to detail.
- Calm under pressure with exceptional problem-solving ability.
- Passionate about luxury retail, fine jewellery and delivering world-class client experiences.
- Opportunity to represent one of the luxury industry's most prestigious fine jewellery brands.
- Exposure to an international and high-net-worth client base.
- Excellent opportunities for professional development and career progression.
- Competitive salary, commission structure and benefits package.
- #J-18808-Ljbffr
Senior Client Advisor – Fine Jewellery employer: MŌDUM
MŌDUM is an exceptional employer that values its employees by fostering a dynamic and inclusive work culture at the iconic Selfridges location. With a strong emphasis on professional development, team collaboration, and delivering outstanding client experiences, employees are encouraged to grow their careers within a prestigious global luxury brand. The company offers competitive benefits and a vibrant environment that celebrates creativity and excellence in luxury retail.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Advisor – Fine Jewellery
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like MŌDUM, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like MŌDUM!
We think you need these skills to ace Senior Client Advisor – Fine Jewellery
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at MŌDUM, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at MŌDUM and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show MŌDUM that you’re ready to jump in and contribute right away!
How to prepare for a job interview at MŌDUM
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
