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For Companies At a Glance
- Tasks: As a Client Advisor, you'll deliver exceptional service and build client relationships.
- Company: Join a luxury brand known for its commitment to quality and excellence.
- Benefits: Enjoy part-time hours with weekends off and a supportive team culture.
- Why this job: Be the voice of a prestigious brand while developing your sales skills in a vibrant environment.
- Qualifications: Motivated individuals with strong communication skills and attention to detail are encouraged to apply.
- Other info: Embrace diversity and sustainability as part of our company values.
Reports to: Boutique Manager
As a Client Advisor, you play a pivotal role in bringing this iconic luxury brand to life. Your responsibility is to surpass client expectations, ultimately translating their needs into successful sales and fostering loyalty. As the voice of the brand, you embody the true spirit of a brand ambassador, representing the Company with authenticity and enthusiasm. You are an advocate for our products, values, and culture, contributing to the overall embodiment of the brand., + Uphold and promote the Company’s standards of retail excellence by consistently delivering exceptional service.
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Actively strive to achieve key performance indicators, to improve store results and reach individual and store targets.
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Provide an engaging and unique client experience, surpassing client expectations at every opportunity, being guided by the company guidelines.
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Demonstrate and reflect the luxury brand image through the service you deliver, your positive attitude, personal grooming, and by displaying professionalism at all times.
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Be an expert in product information, including knowledge of the influence of the design, the construction and craftsmanship of the product, the materials utilised, and how to care for the product.
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Build and maintain quality relationships with clients, ensuring loyalty to the brand through personal interaction and active clienteling.
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Drive CRM in store, demonstrating an entrepreneurial approach and effectively utilising all tools available to you.
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Show dedication to fostering a positive, supportive and rewarding team culture, effectively collaborating with all team members.
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Support with the daily operations, inventory movements and back-office activities, as well as ensuring the upkeep and maintenance of the store.
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Always adhere to Company policies and procedures and act with a sense of corporate responsibility, always representing the brand appropriately, including on social media.
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Demonstrate commitment to Diversity, Equity & Inclusion initiatives and be an advocate for environmental and social responsibility, supporting sustainable practices.
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Integrate the Company values in to your daily role, fostering a culture of diversity, autonomy and creativity.
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Motivated and committed with a can do’ attitude
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Excellent attention to detail
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Solid understanding of Microsoft Outlook and Excel
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Exceptional communication (oral and written) and strong interpersonal skills
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Adherence to grooming guidelines, being smart with a sense of individual style
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Adaptable and flexible
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Demonstrate effective time management skill
Please note that due to a high number of applications, we may not be able to respond to every applicant.
Client Advisor employer: MŌDUM
Contact Detail:
MŌDUM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor
✨Tip Number 1
Familiarize yourself with the luxury brand's values and products. Understanding the brand's story and its offerings will help you connect with clients and demonstrate your passion during the interview.
✨Tip Number 2
Practice your communication skills, especially in a retail context. Role-play scenarios where you engage with clients, showcasing your ability to exceed their expectations and build lasting relationships.
✨Tip Number 3
Showcase your adaptability and flexibility by preparing examples from your past experiences where you've successfully handled challenging situations or changes in a fast-paced environment.
✨Tip Number 4
Demonstrate your commitment to diversity and sustainability. Be ready to discuss how you can contribute to these initiatives within the company, as they are key values for the brand.
We think you need these skills to ace Client Advisor
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand the luxury brand's values, culture, and product offerings. This knowledge will help you tailor your application and demonstrate your alignment with the brand's ethos.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in retail or customer service, especially in luxury environments. Showcase specific examples of how you've exceeded client expectations and contributed to sales.
Showcase Your Communication Skills: Since exceptional communication is key for a Client Advisor, make sure to highlight your oral and written communication skills in your application. Provide examples of how you've effectively interacted with clients in the past.
Personalize Your Application: Address your cover letter to the Boutique Manager if possible, and express your enthusiasm for the role. Mention why you want to work for this particular brand and how you can contribute to their success.
How to prepare for a job interview at MŌDUM
✨Show Your Passion for the Brand
As a Client Advisor, embodying the spirit of the brand is crucial. Make sure to express your enthusiasm for the luxury products and the company's values during the interview. Share personal experiences that highlight your connection to the brand.
✨Demonstrate Exceptional Communication Skills
Since the role requires strong interpersonal skills, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully engaged with clients in the past, showcasing your ability to build relationships and exceed expectations.
✨Highlight Your Attention to Detail
Attention to detail is key in delivering exceptional service. Be ready to discuss specific instances where your meticulous nature has positively impacted client experiences or store performance. This will show your commitment to retail excellence.
✨Prepare for Situational Questions
Expect questions that assess your adaptability and problem-solving skills. Think of scenarios where you had to manage time effectively or handle challenging situations with clients. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
