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- Tasks: Lead a dynamic team in luxury retail, ensuring exceptional client experiences and smooth boutique operations.
- Company: Join a family-run business known for its excellence in fragrance and beauty.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth and development.
- Why this job: Be part of a luxury brand that values service excellence and team motivation.
- Qualifications: Experience in luxury retail, strong leadership skills, and a passion for beauty and fragrance required.
- Other info: Act as a brand ambassador while maintaining high standards of presentation and service.
The predicted salary is between 28800 - 43200 £ per year.
Assistant Boutique Manager – Knightsbridge
Reporting too: General manager
Luxury Retail – Fragrance & Beauty Focus
We are seeking a dedicated and passionate Assistant Boutique Manager to join our dynamic retail team in Knightsbridge . This is a pivotal role supporting the General Manager in leading boutique operations, motivating a high-performing team, and delivering an exceptional luxury client experience.
This opportunity is ideal for someone with a strong background in fragrance, beauty, or luxury retail , and who thrives in the unique culture of a family-run business .
Key Responsibilities
Team Leadership
- Support the General Manager in the daily operations of the boutique, ensuring excellence across all areas.
- Inspire and motivate the team to exceed sales targets while delivering high standards of service.
- Foster a collaborative and positive environment that encourages professional growth.
Client Experience
- Ensure every client receives exceptional, personalized service that reflects luxury retail expectations.
- Address client concerns professionally and discreetly to maintain high satisfaction.
- Support clienteling initiatives to build long-term client relationships.
Boutique Operations
- Oversee opening and closing procedures and ensure daily operations run smoothly.
- Maintain visual merchandising and store presentation to luxury standards.
- Monitor stock levels, conduct product quality checks, and ensure POS accuracy.
- Ensure grooming and presentation standards are maintained across the team.
- Supervise product packaging and uphold best-in-class presentation standards.
Training & Development
- Assist in onboarding and training new hires, with a focus on product knowledge and service excellence.
- Provide ongoing coaching to ensure continuous team development and engagement.
CRM & Clienteling Support
- Oversee accurate client data entry and the completion of CRM tasks such as follow-ups and account management.
- Monitor team usage of CRM tools in line with company procedures.
Health & Safety Compliance
- Ensure hygiene and cleanliness protocols are upheld in accordance with regulatory standards.
- Monitor staff compliance with all health and safety procedures.
Brand Representation
- Act as a brand ambassador, embodying company values, behaviours, and grooming standards.
- Uphold boutique maintenance and report any operational issues promptly.
Communication & Reporting
- Provide daily updates to the General Manager on boutique activity, team performance, and client feedback.
- Clearly communicate goals and expectations to the team to drive results and maintain standards.
Sales Responsibilities
- As an active member of the sales floor, the Assistant Manager is expected to support clients directly, maintain boutique excellence, and contribute to team sales targets.
Key Requirements
- Proven experience in luxury retail , ideally in fragrance or beauty .
- Strong leadership and team development skills.
- Excellent communication and interpersonal abilities.
- Detail-oriented with a strong sense of initiative and responsibility.
- Familiarity with boutique operations, CRM systems, and stock management.
Please note: Due to the volume of applications, we regret that we are unable to respond to every applicant individually. We will be in touch with professionals whose experience is most aligned with the role requirements.
Assistant Manager employer: MŌDUM
Contact Detail:
MŌDUM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Familiarise yourself with the luxury retail landscape, particularly in fragrance and beauty. Understanding current trends and key players in the market will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated teams in previous roles. Be ready to discuss specific instances where you inspired others to exceed sales targets or improve customer service.
✨Tip Number 3
Demonstrate your commitment to exceptional client experiences by sharing stories of how you've gone above and beyond for customers. Highlight your ability to handle client concerns discreetly and professionally.
✨Tip Number 4
Research the boutique's brand values and culture. Being able to articulate how your personal values align with theirs will show that you're not just a fit for the role, but also for the company as a whole.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in luxury retail, particularly in fragrance or beauty. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to motivate a team and exceed sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury retail and your understanding of the brand's values. Mention how your background aligns with the key responsibilities of the Assistant Boutique Manager role and provide examples of how you've delivered exceptional client experiences in the past.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as team leadership, client relationship management, and operational excellence. Use specific examples to illustrate how you've successfully applied these skills in previous positions.
Follow Up Professionally: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep you on the radar of the hiring team and demonstrate your enthusiasm for the role.
How to prepare for a job interview at MŌDUM
✨Show Your Passion for Luxury Retail
Make sure to express your enthusiasm for the luxury retail sector, particularly in fragrance and beauty. Share personal experiences or stories that highlight your passion and understanding of the industry.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Discuss specific situations where you motivated your team to exceed targets or improved team dynamics, as this role heavily focuses on team leadership.
✨Emphasise Client Experience
Be ready to discuss how you would ensure exceptional client service. Think of scenarios where you handled client concerns or built long-term relationships, as this is crucial for maintaining high satisfaction in luxury retail.
✨Familiarise Yourself with Boutique Operations
Brush up on your knowledge of boutique operations, including stock management and visual merchandising. Be prepared to talk about how you would maintain these standards and ensure smooth daily operations.
