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For Companies At a Glance
- Tasks: Lead a dynamic team in luxury retail, ensuring exceptional client experiences and smooth operations.
- Company: Join a family-run business known for its excellence in fragrance and beauty.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth and development.
- Why this job: Be part of a vibrant culture that values luxury service and personal connections with clients.
- Qualifications: Experience in luxury retail, strong leadership skills, and a passion for beauty and fragrance are essential.
- Other info: This role offers a chance to make a real impact in a prestigious boutique setting.
The predicted salary is between 30000 - 42000 £ per year.
Assistant Boutique Manager – Knightsbridge
Reporting too: General manager
Luxury Retail – Fragrance & Beauty Focus
We are seeking a dedicated and passionate Assistant Boutique Manager to join our dynamic retail team in Knightsbridge . This is a pivotal role supporting the General Manager in leading boutique operations, motivating a high-performing team, and delivering an exceptional luxury client experience.
This opportunity is ideal for someone with a strong background in fragrance, beauty, or luxury retail , and who thrives in the unique culture of a family-run business .
Key Responsibilities
Team Leadership
- Support the General Manager in the daily operations of the boutique, ensuring excellence across all areas.
- Inspire and motivate the team to exceed sales targets while delivering high standards of service.
- Foster a collaborative and positive environment that encourages professional growth.
Client Experience
- Ensure every client receives exceptional, personalized service that reflects luxury retail expectations.
- Address client concerns professionally and discreetly to maintain high satisfaction.
- Support clienteling initiatives to build long-term client relationships.
Boutique Operations
- Oversee opening and closing procedures and ensure daily operations run smoothly.
- Maintain visual merchandising and store presentation to luxury standards.
- Monitor stock levels, conduct product quality checks, and ensure POS accuracy.
- Ensure grooming and presentation standards are maintained across the team.
- Supervise product packaging and uphold best-in-class presentation standards.
Training & Development
- Assist in onboarding and training new hires, with a focus on product knowledge and service excellence.
- Provide ongoing coaching to ensure continuous team development and engagement.
CRM & Clienteling Support
- Oversee accurate client data entry and the completion of CRM tasks such as follow-ups and account management.
- Monitor team usage of CRM tools in line with company procedures.
Health & Safety Compliance
- Ensure hygiene and cleanliness protocols are upheld in accordance with regulatory standards.
- Monitor staff compliance with all health and safety procedures.
Brand Representation
- Act as a brand ambassador, embodying company values, behaviours, and grooming standards.
- Uphold boutique maintenance and report any operational issues promptly.
Communication & Reporting
- Provide daily updates to the General Manager on boutique activity, team performance, and client feedback.
- Clearly communicate goals and expectations to the team to drive results and maintain standards.
Sales Responsibilities
- As an active member of the sales floor, the Assistant Manager is expected to support clients directly, maintain boutique excellence, and contribute to team sales targets.
Key Requirements
- Proven experience in luxury retail , ideally in fragrance or beauty .
- Strong leadership and team development skills.
- Excellent communication and interpersonal abilities.
- Detail-oriented with a strong sense of initiative and responsibility.
- Familiarity with boutique operations, CRM systems, and stock management.
Please note: Due to the volume of applications, we regret that we are unable to respond to every applicant individually. We will be in touch with professionals whose experience is most aligned with the role requirements.
Assistant Manager employer: MŌDUM
Contact Detail:
MŌDUM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Familiarise yourself with the luxury retail landscape, especially in fragrance and beauty. Understanding current trends and key players in the market will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated teams in previous roles. Be ready to discuss specific strategies you've used to exceed sales targets and enhance customer experiences.
✨Tip Number 3
Research the boutique's brand values and culture. Being able to articulate how your personal values align with theirs can set you apart as a candidate who truly understands and embodies the brand.
✨Tip Number 4
Prepare to discuss your experience with CRM systems and stock management. Highlight any specific tools you've used and how they contributed to operational efficiency and client satisfaction in your previous roles.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury retail, particularly in fragrance and beauty. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to motivate a team and exceed sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury retail and your understanding of the brand's values. Mention how your background aligns with the key responsibilities of the Assistant Boutique Manager role and provide examples of how you've delivered exceptional client experiences in the past.
Highlight Team Leadership Skills: In your application, focus on your leadership and team development skills. Provide specific examples of how you've inspired and motivated teams in previous roles, and how you plan to foster a positive environment in the boutique.
Showcase Client Relationship Management: Demonstrate your familiarity with CRM systems and clienteling initiatives. Include examples of how you've successfully built long-term client relationships and managed client data effectively in your previous positions.
How to prepare for a job interview at MŌDUM
✨Show Your Passion for Luxury Retail
Make sure to express your enthusiasm for the luxury retail sector, particularly in fragrance and beauty. Share specific experiences that highlight your dedication to providing exceptional client service and how you embody the values of a family-run business.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Discuss your approach to motivating team members and fostering a positive work environment, as this is crucial for supporting the General Manager.
✨Highlight Client Experience Expertise
Be ready to discuss your strategies for delivering personalised client experiences. Share instances where you've addressed client concerns effectively and built long-term relationships, as this aligns with the boutique's focus on exceptional service.
✨Familiarise Yourself with Boutique Operations
Brush up on your knowledge of boutique operations, including stock management and visual merchandising. Be prepared to discuss how you would maintain high standards in these areas and ensure smooth daily operations.
