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- Tasks: Lead product and user experience activities for a FinTech scaleup in embedded payments.
- Company: Join Modulr, a fast-growing payments business transforming how companies handle transactions across Europe.
- Benefits: Enjoy remote work options, a £1000 benefits pot, 33 days holiday, and share options.
- Why this job: Be part of a dynamic team, drive innovation, and make a real impact in the payments industry.
- Qualifications: Experience in product management, UX design, and strong stakeholder collaboration skills required.
- Other info: Diversity is celebrated here; we encourage applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Are you curious, excited by experimentation and always looking for a better way of doing things? Do you want to keep learning and developing whilst getting hands-on experience delivering for a FinTech scaleup in the embedded payments space? Do you want to have the opportunity to lead product and user experience activities across an exciting range of industry verticals with a rapidly growing customer base? If so, we would love to hear from you!
We are one of the fastest-growing payments businesses in the UK and Europe and are looking to hire ambitious, and value-adding talent. The Product Manager, Customer Experience is a key role within the product team and will play a critical role in driving the success and evolution of our products for a range of industry verticals.
About Us: At Modulr, our vision is a world where all businesses are powered by embedded payments. Modulr enables thousands of businesses, from SMEs to Enterprises, across the UK and Europe to efficiently pay-in, collect and disburse funds instantly via a range of payment methods, accounts, and card products. We’ve created an industry-leading platform with comprehensive online tools and API access, to meet the demands of daily business payments.
The Role: The Product Manager for Customer Experience will be responsible for product discovery, design, build and launch plans for existing and new front-end led products (across desktop and mobile). You will develop products for customers across a variety of target industry verticals in UK and Europe. The role is part of the Customer Experience team within Product.
- Accountable for discovery, development, delivery, and ongoing management of their products.
- Work closely with the executive to define the product vision, strategy and roadmap, ensuring this is clearly documented and communicated to the wider business.
- Work with product designers to set out and optimise User Experience (UX) design of products.
- Provide day-to-day guidance, coaching and development for the team to execute high-quality deliverables including but not limited to: Product designs and specifications, that address business requirements.
- Be accountable for the delivery of the roadmap for all workstreams.
- Ensure end-to-end delivery of products, understanding and managing implications across teams before go-live.
- Create and maintain internal documentation and functional product collateral.
- Develop and manage relationships with key payments schemes, standards bodies, and suppliers.
- Assess the overall performance of all products against pre-defined metrics.
- Communicate updates on progress and proactively manage issues.
About You: You will have a proven track record of delivering results in fast-paced, complex environments. Strong stakeholder management and collaboration skills are essential. Extensive experience in product marketing, including design and hands-on execution, driven by curiosity and continuous improvement. Solid background in product management focused on front-end (desktop and mobile) products. Experience in User Experience design of complex front-end products is highly desirable.
What Can Modulr Offer You: You’ll join a diverse, collaborative team across London, Edinburgh, Amsterdam, and Mumbai. We support your growth and value your contributions, fostering a culture that prioritizes your development.
Product Manager, Customer Experience employer: Modulr
Contact Detail:
Modulr Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager, Customer Experience
✨Tip Number 1
Familiarise yourself with the embedded payments landscape. Understanding how different payment methods and platforms work will give you an edge in discussions during interviews, showcasing your genuine interest in the industry.
✨Tip Number 2
Network with professionals in the FinTech space, especially those involved in product management or customer experience. Engaging with them on platforms like LinkedIn can provide insights into the role and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved user experiences in previous roles. Highlighting your analytical skills and ability to manage stakeholder expectations will resonate well with the hiring team.
✨Tip Number 4
Stay updated on the latest trends in product management and user experience design. Being able to speak knowledgeably about current best practices and innovations will demonstrate your commitment to continuous improvement.
We think you need these skills to ace Product Manager, Customer Experience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in product management, particularly in customer experience and user experience design. Use specific examples that demonstrate your ability to deliver results in fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your curiosity and excitement for experimentation, and how these traits align with Modulr's values and mission in the embedded payments space.
Highlight Relevant Skills: Emphasise your strong stakeholder management, collaboration skills, and analytical abilities. Provide examples of how you've successfully managed multiple priorities and led high-performing teams in previous roles.
Showcase Industry Knowledge: If you have experience in the payments industry or B2B models, make sure to highlight this in your application. Discuss any relevant projects or insights that demonstrate your understanding of the market and customer needs.
How to prepare for a job interview at Modulr
✨Understand the Product Landscape
Before your interview, take the time to research Modulr's products and services. Familiarise yourself with their payment solutions and how they integrate into various industries. This knowledge will help you demonstrate your genuine interest in the role and the company.
✨Showcase Your Curiosity
As a Product Manager, curiosity is key. Be prepared to discuss how you've approached problem-solving in the past and share examples of how you've experimented with new ideas or processes. Highlight your willingness to learn and adapt in fast-paced environments.
✨Emphasise Collaboration Skills
Given the cross-functional nature of the role, it's important to showcase your collaboration skills. Prepare examples of how you've successfully worked with different teams, such as technology, sales, and marketing, to deliver a product or project. This will illustrate your ability to work effectively within a team.
✨Prepare for UX Discussions
Since the role involves optimising User Experience (UX), be ready to discuss your experience with UX design. Bring examples of products you've worked on, focusing on how you contributed to enhancing user satisfaction. This will show your understanding of the importance of UX in product management.
