People Operations Associate

Modulr is the payments automation platform that streamlines money movement with accuracy, control and reliability – built to scale. Processing over 200mn transactions and £180bn annually, Modulr is trusted by more than 6,000 businesses to automate payment and reconciliation workflows – removing manual work, lowering costs and reducing errors. Modulr provides a single platform for automating how money moves into and out of a business - including payroll, supplier payments, spend management and payment collection. With over a decade of experience as a regulated payments provider, Modulr delivers the reliability needed to run mission‑critical finance operations at scale.

What You’ll Do:

• Payroll Admin: Gather monthly payroll inputs (new starters, leavers, salary changes, allowances, deductions). Validate on‑call / overtime payments and add to PayFit. Process statutory payments (SMP, SPP, SSP, SHPP) and ensure correct evidence is received. Maintain accurate employee records in the HRIS and ensure payroll data is always up to date.
• Employee Support: Respond to employee payroll queries quickly and accurately. Issue employment letters relating to pay (confirmation of salary, mortgage references, etc.). Work with the payroll provider to resolve discrepancies.
• Employee Relations Case Admin: Log and track all ER cases (sickness, performance, conduct, grievances). Support advisors and managers with case notes, scheduling meetings, and preparing documents. Maintain accurate, confidential ER case files in line with GDPR.
• Formal Process: Draft invite letters, outcome letters and supporting documentation. Attend meetings as a notetaker and provide administrative support. Support investigations by gathering documentation (policies, evidence, past records).
• Sickness & Attendance: Monitor sickness absence triggers and flag cases requiring manager intervention. Manage fit notes and ensure payroll has correct absence data. Support the preparation of OH referrals and follow‑ups.
• Performance & Conduct: Prepare documentation for informal and formal processes. Support managers in following the correct procedure. Escalate risks to the People Partner or ER specialist early.
• Benefits Admin: Process joiners/leavers on benefit platforms. Manage benefit queries and liaise with providers. Support annual renewals and employee communication.
• Process Improvement & Reporting: Identify bottlenecks in payroll or ER processes and suggest improvements. Build simple templates, trackers, or FAQs to streamline operations. Produce routine reports: sickness, turnover, headcount, payroll accuracy logs.

What We Offer You:

• Flexible benefits – £1000 to spend on benefits to suit you, including private medical insurance, gym membership, dental etc.
• Wellbeing app – confidential, on‑demand access to therapy, coaching, counselling, management training or mindfulness sessions with accredited professionals, with company‑funded hours and top‑up options available.
• Holidays – 33 days annual leave (including bank holidays) plus your birthday off. In the UK, Christmas Day, Boxing Day, and New Year’s Day are fixed holidays. You can choose the remaining days to suit your personal schedule.
• Learning opportunities – Our two‑day onboarding program, ModStart, helps equip you for success. Learning doesn’t stop there; we’ll continue to support your development through various channels.
• Company‑Wide Events – Participate in collaborative and engaging events with colleagues across the business.
• Bike to work / E‑bike scheme.

At Modulr, we’re committed to building a diverse, equitable and inclusive culture where everyone feels they belong and can bring their whole self to work. We welcome applications from candidates of all backgrounds as we believe it’s the right thing for our people, our business, and the community we operate in.

By submitting your CV, you consent to us using your personal data to assess your application, contact you, or share your CV with relevant hiring managers. You can request removal of your data at any time by emailing peopleops@modulrfinance.com – though this will withdraw you from consideration for the role.