At a Glance
- Tasks: Investigate payment fraud and manage collateral to safeguard assets.
- Company: Join Modulr, a leader in embedded payments with a collaborative culture.
- Benefits: Enjoy flexible benefits, share options, and 33 days of annual leave.
- Other info: Dynamic work environment with excellent learning and career growth opportunities.
- Why this job: Make a real impact in financial risk management and enhance payment processes.
- Qualifications: Experience in payment investigations and knowledge of fraud risk management.
The predicted salary is between 36000 - 60000 £ per year.
Payment Operations Analyst – APP Fraud and Collateral
Location: Edinburgh, Scotland, UK
Employment type: Full-time
Working location: In office 4 days/week
Payment Operations Analyst Specialist APP Fraud & Collateral. Investigate payment fraud and manage collateral. Passion for safeguarding assets and improving payment processes. Develop expertise in embedded payments and financial risk management.
Who We Are
Modulr is a fast‑growing payments platform enabling businesses to embed payments and manage risk.
What You’ll Do
- Support the resolution of Authorised Push Payment (APP) fraud cases in collaboration with internal teams, partners and UK PSPs to ensure efficient case handling and compliance.
- Monitor collateral accounts and limits across products (APP fraud, Cards, Direct Debits) raising requests with partners where coverage is insufficient.
- Conduct annual reviews of partner collateral positions assessing adequacy based on historical data, fraud trends and Direct Debit performance.
- Perform daily reconciliations of fraud‑related collateral accounts identifying discrepancies, raising eligible chargebacks and reporting findings.
- Manage and execute the repatriation of recovered funds to victims ensuring accuracy and regulatory compliance.
- Support the development and delivery of management information (MI) and reporting related to APP collateral management providing data‑driven insights.
Who You Are
Required skills and experience:
- A curious mindset and drive to explore how AI and data can enhance operational efficiency.
- Experience in payments investigations, APP fraud detection, reconciliations or treasury operations.
- Knowledge of UK and/or international payment schemes (e.g. Faster Payments, BACS, CHAPS, SEPA, SWIFT) and fraud risk management.
- Awareness of financial regulations and reporting requirements, especially relating to fraud and collateral.
Nice to Have
- Experience investigating payment failures, exceptions and fraud incidents.
- Proactive approach to leveraging emerging technologies for process improvement.
- Excellent Excel skills for analysis and reporting.
What We Offer You
- Share Options: Company Share Option Plan (CSOP) benefit from any increase in share value in the event of a sale, merger or flotation.
- Bonus: Annual discretionary bonus paid in May for the previous year based on company and individual performance.
- Flexible benefits: £1,000 to spend on benefits to suit you, including private medical insurance, gym membership, dental, etc.
- Wellbeing app: Confidential on‑demand access to therapy, coaching, counselling, management training or mindfulness sessions with accredited professionals.
- Holidays: 33 days annual leave (including bank holidays) plus your birthday weekend; UK public holidays and New Year’s Day are fixed holidays.
- Learning opportunities: Two‑day onboarding programme ModStart plus ongoing development support.
- Company‑wide events: Participation in collaborative and engaging events with colleagues across the business.
- Bike to work / E‑bike scheme
ModInclusion
At Modulr we are committed to building a diverse, equitable and inclusive culture where everyone feels they belong and can bring their whole self to work. We welcome applications from candidates of all backgrounds because we believe this is the right thing for our people, our business and the community we operate in.
Payment Operations Analyst APP Fraud and Collateral employer: Modulr
Modulr is an exceptional employer that prioritises employee well-being and professional growth, offering a vibrant work culture in the heart of Edinburgh. With generous benefits such as share options, flexible spending on personal needs, and a commitment to diversity and inclusion, Modulr fosters an environment where employees can thrive both personally and professionally. The company also provides ample learning opportunities and engaging events, making it an ideal place for those looking to make a meaningful impact in the payments industry.
StudySmarter Expert Advice🤫
We think this is how you could land Payment Operations Analyst APP Fraud and Collateral
✨Tip Number 1
Network like a pro! Reach out to people in the payments industry, especially those who work with APP fraud and collateral. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your experience in payment investigations and fraud detection. This will help you stand out during interviews and demonstrate your expertise.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common questions related to APP fraud and collateral management. We can help you with mock interviews to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles we have on offer, so don’t miss out!
We think you need these skills to ace Payment Operations Analyst APP Fraud and Collateral
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in payment fraud and collateral management. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for safeguarding assets and improving payment processes. Let us know why you’re excited about the opportunity at Modulr.
Showcase Your Curiosity:We love a curious mindset! In your application, mention any experiences where you’ve explored how AI or data can enhance operational efficiency. It’ll show us you’re proactive and forward-thinking.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Modulr
✨Know Your Fraud Basics
Make sure you brush up on your knowledge of APP fraud and payment processes. Understand the key terms and concepts, as well as the latest trends in fraud detection. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Analytical Skills
Since the role involves a lot of data analysis and reconciliations, be prepared to discuss your experience with Excel and any analytical tools you've used. Bring examples of how you've used data to solve problems or improve processes in previous roles.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to demonstrate your problem-solving skills. Think about past experiences where you've dealt with fraud cases or payment discrepancies, and be ready to explain your thought process and actions taken.
✨Understand the Company Culture
Familiarise yourself with Modulr's mission and values. They value diversity and inclusion, so be ready to discuss how you can contribute to a positive workplace culture. Showing that you align with their vision will make a great impression.
