At a Glance
- Tasks: Own technical onboarding and support customers with hands-on help.
- Company: Join Modulr, a leading payments automation platform in London.
- Benefits: Enjoy flexible benefits, share options, and 33 days annual leave.
- Other info: Be part of a diverse team committed to inclusion and continuous learning.
- Why this job: Make an impact in fintech by streamlining payment processes and enhancing customer experiences.
- Qualifications: Experience in implementation or technical support, with knowledge of APIs preferred.
The predicted salary is between 45000 - 55000 £ per year.
Location: London
Full-time, In office 4 days/week
Are you someone who wants to…
- Own technical onboarding and turn complexity into smooth go‑lives.
- Support customers hands‑on, providing second‑line help when it matters.
- Work across products and integrations with partners like Visa and Thredd.
Who We Are
Modulr is the payments automation platform that streamlines money movement with accuracy, control and reliability – built to scale. Processing over 200mn transactions and £180bn annually, Modulr is trusted by more than 6,000 businesses to automate payment and reconciliation workflows – removing manual work, lowering costs and reducing errors.
Modulr provides a single platform for automating how money moves into and out of a business - including payroll, supplier payments, spend management and payment collection. With over a decade of experience as a regulated payments provider, Modulr delivers the reliability needed to run mission-critical finance operations at scale.
What You’ll Do
- Support the delivery of onboarding projects by owning and managing technical setup, resolving troubleshooting issues, and maintaining high levels of process accuracy.
- Provide working‑level technical support to customers and internal teams during onboarding and early go‑live, and act as second‑line support during BAU for integration and cards enquiries, escalating complex issues appropriately.
- Configure Modulr’s full suite of products, services, and integrations across all client types, ensuring accurate setup and consistent delivery standards.
- Work with third‑party partners (e.g. Visa, Thredd) to support successful integrations, troubleshooting, and go‑live readiness.
- Coordinate and validate customer access across sandbox and production environments, including credentials, permissions, and readiness checks.
- Use tools such as Postman to diagnose and resolve straightforward API and implementation issues.
- Manage and progress implementation/support tickets through Freshdesk, ensuring timely responses, accurate updates, and adherence to agreed SLAs.
- Manage multiple onboarding cases concurrently, ensuring SLA adherence and timely progression to go‑live.
- Maintain accurate, up‑to‑date records in Salesforce, including milestones, risks, dependencies, and executive summaries.
- Identify and manage internal dependencies across Product, Compliance, Finance, and partner teams, escalating blockers when required.
- Coordinate clean handover to Support or Account Management once onboarding criteria are met.
- Ensure all onboarding activity is well documented, auditable, and compliant with regulatory and internal governance standards.
- Continuously seek opportunities to improve onboarding efficiency and accuracy through automation and the effective use of AI‑enabled tools.
Who You Are
What you’ll need:
- Experience in implementation, operations, or technical support within a fintech or regulated environment.
- Working knowledge of APIs and system integrations, with hands‑on troubleshooting experience preferred.
- Comfortable independently delivering standard tasks while operating within established processes and governance controls.
- Able to solve a range of straightforward problems using standard procedures and clear escalation paths.
- Strong organisational skills with the ability to manage multiple priorities effectively.
- Clear and professional communication skills when working with both internal teams and external customers.
- A curious mindset with a drive to explore how automation and AI can improve delivery quality and efficiency.
Nice to haves:
- Experience using tools such as Postman, Salesforce, or Freshdesk.
- Exposure to payments products such as Cards, Direct Debits, or Faster Payments.
- Experience working in scale‑up or fast‑paced delivery environments.
- A curious mindset and drive to explore how AI can make a real difference.
What We Offer You
- Share Options – We offer a Company Share Option Plan (CSOP), giving you the opportunity to benefit from any increase in share value in the event of a sale, merger, or flotation.
- Bonus – Our annual discretionary bonus, paid in May for the previous year, is based on both company and individual performance.
- Flexible benefits - £1000 to spend on benefits to suit you, including private medical insurance, gym membership, dental etc.
- Wellbeing app – confidential, on-demand access to therapy, coaching, counselling, management training or mindfulness sessions with accredited professionals, with company-funded hours and top-up options available.
- Holidays - 33 days annual leave (including bank holidays) plus your birthday off.
- Learning opportunities - Our two-day onboarding program, ModStart, helps equip you for success. Learning doesn’t stop there; we’ll continue to support your development through various channels.
- Company-Wide Events - Participate in collaborative and engaging events with colleagues across the business.
- Bike to work / E-bike scheme.
ModInclusion
At Modulr, we’re committed to building a diverse, equitable and inclusive culture where everyone feels they belong and can bring their whole self to work. We welcome applications from candidates of all backgrounds as we believe it’s the right thing for our people, our business, and the community we operate in.
By submitting your CV, you consent to us using your personal data to assess your application, contact you, or share your CV with relevant hiring managers. You can request removal of your data at any time by emailing peopleops@modulrfinance.com - though this will withdraw you from consideration for the role.
Implementation Analyst in London employer: Modulr
Modulr is an exceptional employer located in the vibrant city of Edinburgh, offering a dynamic work culture that prioritises diversity and inclusion. Employees benefit from flexible working arrangements, generous share options, and annual bonuses, alongside a unique £1000 flexible benefits package that supports personal growth and well-being. With a strong focus on professional development, Modulr provides ample opportunities for career advancement, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Analyst in London
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Modulr. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Modulr.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Modulr. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Implementation Analyst in London
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Modulr and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Modulr how you can be a team player!
How to prepare for a job interview at Modulr
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Modulr.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Modulr's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
