At a Glance
- Tasks: Deliver world-class customer support and solve finance and payment issues.
- Company: Join Modulr, a fast-growing payments business in the UK and Europe.
- Benefits: Flexible benefits, share options, 33 days holiday, and a supportive team culture.
- Other info: Dynamic work environment with opportunities for growth and collaboration.
- Why this job: Be part of an innovative team and develop your career in finance and technology.
- Qualifications: Experience in customer support and a passion for problem-solving.
The predicted salary is between 30000 - 42000 £ per year.
Are you curious, excited by experimentation and always looking to innovate? Do you want to work in embedded payments where you can keep learning and developing whilst getting hands‑on experience? Do you want to have the opportunity to be part of a collaborative team and be a trusted advisor and expert on finance and payments? If so, we would love to connect and collaborate!
At Modulr, our vision is a world where all businesses are powered by embedded payments. Modulr enables businesses, from SMEs to Enterprise, initially across the UK and Europe to efficiently pay‑in, collect and disburse funds instantly via a range of payment schemes, accounts, and card products. We have created an industry‑leading API platform with comprehensive online tools and access, to meet the demands of daily business payments.
The wider business teams are based in Edinburgh, London, Amsterdam and Mumbai. Modulr has an office‑first policy as face‑to‑face and ad hoc collaboration will maximise our ability to meet our ambitious growth and profitability goals. In practice, we expect our colleagues to be in‑office at least 4 days per week.
Key responsibilities
- Consistently deliver a world‑class experience to our customers and partners.
- Monitor and respond to enquiries via web, email, phone and other channels.
- Investigate and diagnose issues using company and online resources to solve any problems.
- Maintain communication and issue logs in compliance with policies and legislation.
- Identify and improve processes, provide feedback to the product teams and test new features.
About You
- Track record in delivering results in a fast‑moving business.
- Excellent stakeholder management experience.
- Motivated to go the extra mile and see complex issues through to resolution.
- Demonstrate an understanding and supportive approach to your customers.
- Interest in finance or technology and keen to develop a career in these sectors.
- Inquisitive mind and proactive approach to problem solving and issue resolution.
You will have the flexibility to work between the hours of 8am and 6pm Monday‑Friday (35‑hour week), and also the capability to provide 24/7 out‑of‑hours support on a rota basis (1 week in 4).
Skills and experience we’re interested in
- Experience supporting customers via phone and email.
- Experience providing 1st line technical support or troubleshooting a technology product is beneficial but not required.
- Confidence when communicating with customers combined with the ability to effectively tailor your communication style to differing audiences.
- A high level of attention to detail.
- An academic background in finance, technology or business would be beneficial but is not essential.
What can Modulr offer you
- Part of a cross‑disciplinary team(s), with co‑workers located in Edinburgh, London, Amsterdam, and India.
- Share Option Incentive Scheme.
- Flexible benefits – £1,000 to spend on a variety of benefits for you to choose from which suit your lifestyle and needs.
- Perkbox – enjoy freebies and discounts on many other products and services.
- 33 days holiday (including bank holidays).
Customer Support Agent in Edinburgh employer: Modulr
Modulr is an exceptional employer located in the vibrant city of Edinburgh, offering a dynamic work culture that prioritises diversity and inclusion. Employees benefit from flexible working arrangements, generous share options, and annual bonuses, alongside a unique £1000 flexible benefits package that supports personal growth and well-being. With a strong focus on professional development, Modulr provides ample opportunities for career advancement, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Agent in Edinburgh
✨Tip Number 1
Get to know Modulr! Research the company, its values, and its products. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Support Agent, you'll need to be confident and clear when talking to customers. Try role-playing with friends or family to get comfortable with different scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've tackled challenges head-on. Be ready to share these stories during interviews to demonstrate your proactive approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining Modulr and ready to dive into the world of embedded payments with us!
We think you need these skills to ace Customer Support Agent in Edinburgh
Some tips for your application 🫡
Show Your Curiosity:In your application, let us see your curious side! Share examples of how you've experimented or innovated in previous roles. We love candidates who are eager to learn and grow.
Tailor Your Communication:Make sure to adapt your writing style to match the role. Use clear and concise language, and don’t shy away from showing your personality. We want to see how you can connect with customers!
Highlight Problem-Solving Skills:As a Customer Support Agent, you'll be solving issues daily. Include specific instances where you've tackled challenges head-on. This will show us you're proactive and ready to take ownership.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Modulr!
How to prepare for a job interview at Modulr
✨Know Your Stuff
Before the interview, make sure you understand Modulr's services and how they fit into the payments landscape. Familiarise yourself with their API platform and the industries they serve. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Communication Skills
As a Customer Support Agent, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common customer scenarios with a friend to get comfortable with tailoring your responses to different audiences.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've tackled complex issues in the past. Think about times when you went the extra mile for a customer or improved a process. This will highlight your proactive approach and ability to thrive in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Ask about the team culture, opportunities for growth, or how they measure success in the Customer Support role. This shows you're engaged and serious about contributing to their mission.
