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For Companies At a Glance
- Tasks: Drive operational excellence for Account Management and Partnerships teams, ensuring efficient processes.
- Company: Join Modulr, a forward-thinking company revolutionising embedded payments across Europe.
- Benefits: Enjoy share options, flexible benefits, 33 days holiday, and wellbeing support.
- Why this job: Be at the forefront of transforming strategy into impactful operations in a dynamic environment.
- Qualifications: Experience in commercial support roles with strong systems and data understanding.
- Other info: Collaborative culture with ongoing learning opportunities and inclusive values.
The predicted salary is between 36000 - 60000 £ per year.
Do you thrive at the intersection of systems, data, and process? Do you enjoy translating strategy into operational reality?
London Full-time In office 4 days/week
If so, we would love to hear from you!
Who We Are
Our vision is a world where all businesses are powered by embedded payments. Modulr enables businesses, from SMEs to Enterprise, initially across the UK and Europe to efficiently pay-in, collect and disburse funds instantly via a range of payment schemes, accounts, and card products. Find out more about us on our website and careers site.
What You’ll Do
- Own the end-to-end operationalisation for the Account Management and Partnerships Teams
- Act as Rev Ops business partner to both teams
- Ensure efficient and scalable processes are in place and build operational rigor around those processes
- Support design and evolution of commission plans and administration of those plans
- Manage the internal exception process for revenue reduction for customers
- Review deals with team weekly, ensuring pipeline health and updates to leadership and FP&A
- Establish operational processes for newly created Partnerships Team
- Create and maintain Account Management and Partnerships reports and dashboards
- Model partnerships programmes for revenue growth and profitability
- Ensure Salesforce and Partner Relationship Management (PRM) tools are efficiently configured to optimise reporting and ease of input
- Constantly review end-to-end process for efficiencies and automation
- Operationalise renewal management and provide modelling for larger, strategic renewals
- Deliver GTM reporting to commercial leadership for Account Management and Partnerships
- Collaborate with wider Rev Ops and Commercial team on GTM projects
What you’ll need
- Commercially focused, with an operational mindset
- Proven experience in a role supporting commercial teams
- Strong understanding of systems and data, including how they interact, and how to draw actionable insights
- Excellent communication and facilitation skills
- Ability to translate strategy into its operational elements to drive execution
- Experience working cross-functionally across teams
- Curiosity, and exploration of new ideas and ways of working
- SAAS, FinTech, and/or payments experience
Nice to haves
- Experience with Salesforce, Partner Relationship Management tools, Power BI, Qobra, Juro, Salesloft
- Previous experience in a Rev Ops role
What We Offer You
- Share Options – We offer a Company Share Option Plan (CSOP), giving you the opportunity to benefit from any increase in share value in the event of a sale, merger, or flotation.
- Bonus – Our annual discretionary bonus, paid in May for the previous year, is based on both company and individual performance.
- Flexible benefits - £1000 to spend on benefits to suit you, including private medical insurance, gym membership, dental etc.
- Wellbeing app – confidential, on-demand access to therapy, coaching, counselling, management training or mindfulness sessions with accredited professionals, with company-funded hours and top-up options available.
- Holidays - 33 days annual leave (including bank holidays) plus your birthday off. In the UK, Christmas Day, Boxing Day, and New Year’s Day are fixed holidays. You can choose the remaining days to suit your personal schedule.
- Learning opportunities- Our two-day onboarding program, ModStart, helps equip you for success. Learning doesn’t stop there; we’ll continue to support your development through various channels.
- Company-Wide Events - Participate in collaborative and engaging events with colleagues across the business.
- Bike to work / E-bike scheme
ModInclusion
At Modulr, we’re committed to building a diverse, equitable and inclusive culture where everyone feels they belong and can bring their whole self to work. We welcome applications from candidates of all backgrounds as we believe it’s the right thing for our people, our business, and the community we operate in.
By submitting your CV, you consent to us using your personal data to assess your application, contact you, or share your CV with relevant hiring managers. You can request removal of your data at any time by emailing peopleops@modulrfinance.com - though this will withdraw you from consideration for the role.
Customer & Partnerships Operations Manager employer: Modulr
Contact Detail:
Modulr Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer & Partnerships Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want to see how you fit into our vision, so think about how your skills align with what we do at Modulr.
✨Tip Number 3
Showcase your problem-solving skills during interviews. We love candidates who can translate strategy into operational reality, so be ready to share examples of how you've done this before.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Customer & Partnerships Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer & Partnerships Operations Manager. Highlight your experience with systems, data, and operational processes, as these are key to what we’re looking for.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role and how your skills align with our vision at Modulr. Don’t just repeat your CV; give us insights into your personality and approach!
Showcase Relevant Experience: When detailing your past roles, focus on experiences that demonstrate your ability to support commercial teams and translate strategy into operational success. We want to see how you’ve made an impact in previous positions.
Apply Through Our Website: We encourage you to apply through our careers site. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Modulr
✨Know Your Numbers
As a Customer & Partnerships Operations Manager, you'll need to be comfortable with data. Brush up on key metrics related to operational efficiency and revenue growth. Be ready to discuss how you've used data to drive decisions in your previous roles.
✨Master the Tools
Familiarise yourself with Salesforce and any other relevant tools mentioned in the job description. If you have experience with Power BI or Partner Relationship Management tools, prepare examples of how you've leveraged these systems to optimise processes and reporting.
✨Showcase Your Communication Skills
This role requires excellent communication and facilitation skills. Think of specific instances where you've successfully collaborated with cross-functional teams. Be prepared to demonstrate how you can translate complex strategies into actionable plans that drive execution.
✨Emphasise Your Curiosity
The company values curiosity and exploration of new ideas. Prepare to discuss how you've approached problem-solving in innovative ways. Share examples of how you've implemented new processes or tools that improved operational efficiency in your past roles.