IT Lead

Are you an experienced IT professional with a passion for leading teams and driving impactful projects? Do you thrive in a fast-scaling tech environment, enjoy solving complex problems, and want to shape the future of embedded payments? If so, we’d love to hear from you.

• Lead and mentor a team of IT professionals, fostering a collaborative and high-performance culture.
• Oversee the provisioning of hardware, software, and access for new hires, ensuring a seamless onboarding experience.
• Act as the primary on-site IT presence, providing hands-on support and guidance to both your team and end-users.
• React promptly to ad-hoc onsite support requests as and when required, ensuring minimal disruption to business operations.
• Manage and prioritise help desk requests, ensuring tickets are resolved efficiently and to a high standard.
• Troubleshoot and resolve complex hardware, software, and connectivity issues, both in person and remotely.
• Drive project work, from conception through to delivery, including the rollout of new tools, SSO integrations, and automation initiatives aligned with best-practice standards.
• Coordinate and support IT projects, ensuring milestones are met and stakeholders are kept informed.
• Oversee identity, access, and endpoint configuration across Intune, Entra ID (Azure AD), and M365.
• Create and maintain high-quality documentation for technologies, workflows, and processes to support effective knowledge sharing within the team.
• Monitor, collect, and analyse data to report on the health of systems and identify areas for improvement.
• Share insights and propose improvements to optimise IT processes and enhance the overall end-user experience.
• Support and maintain meeting room infrastructure and software.

Who You Are

• Demonstrated experience leading or mentoring IT teams.
• Strong troubleshooting skills across hardware (Windows, macOS, peripherals, AV equipment) and software (cloud-based tools, SaaS platforms).
• A curious mindset and drive to explore how AI can make a real difference.
• Passion for learning and a desire to develop both yourself and your team.
• Comfort working in a scaling business, where time is critical and change is frequent.
• An academic background in technology or business (beneficial but not essential).
• Ambition to work in a high-growth tech company.

Nice to haves

• Experience automating tasks using scripting languages such as Python, PowerShell, or Bash, and exposure to automation/orchestration platforms.
• Familiarity with standards such as ISO27001, Cyber Essentials, or the NIST Cybersecurity Framework.
• IT certifications (e.g. CompTIA A+, Microsoft, ITIL).
• Experience supporting cloud-based infrastructure.
• Exposure to endpoint management tools (e.g. Intune, JAMF).

What We Offer

• Company Share Option Plan (CSOP).
• Annual discretionary bonus.
• Flexible benefits allowance (£1000).
• Wellbeing app with company-funded hours.
• 33 days annual leave (including bank holidays) plus your birthday off.
• Two-day onboarding programme and ongoing learning opportunities.
• Bike to work / E-bike scheme.

Mod Inclusion

We’re committed to building a diverse, equitable, and inclusive culture where everyone feels they belong and can bring their whole self to work. We welcome applications from candidates of all backgrounds.