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- Tasks: Assist customers with inquiries and enhance service quality through teamwork.
- Company: Leading embedded payments provider in Edinburgh with a focus on diversity.
- Benefits: Competitive salary, share options, generous holiday allowance, and inclusive culture.
- Why this job: Join a dynamic team dedicated to delivering outstanding customer experiences.
- Qualifications: Excellent communication skills and attention to detail required.
The predicted salary is between 30000 - 42000 £ per year.
A leading embedded payments provider in Edinburgh is seeking a proactive Customer Support Specialist. You will handle customer inquiries, ensuring effective resolution while collaborating with your team to enhance service quality. This role requires excellent communication skills and attention to detail.
The company offers competitive benefits, including share options, a generous holiday allowance, and a commitment to diversity and inclusion. Join a dynamic team focused on delivering outstanding customer experiences.
Customer Support Specialist - Embedded Payments & Growth in Edinburgh employer: Modulr Finance Limited
Contact Detail:
Modulr Finance Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist - Embedded Payments & Growth in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common customer support scenarios. Think about how you'd handle tricky situations and be ready to showcase your problem-solving skills.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to articulate your thoughts clearly and listen actively. This will demonstrate your ability to connect with customers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Support Specialist - Embedded Payments & Growth in Edinburgh
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about handling customer inquiries, make sure your written application showcases your excellent communication skills. Use clear and concise language to demonstrate how you can effectively resolve issues and enhance service quality.
Pay Attention to Detail: Attention to detail is key in this role. When crafting your application, double-check for any typos or errors. A polished application reflects your commitment to quality and shows that you take pride in your work.
Highlight Your Team Spirit: We love a proactive team player! In your application, mention any experiences where you've collaborated with others to improve processes or customer experiences. This will show us that you're ready to jump into our dynamic team.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Modulr Finance Limited
✨Know Your Stuff
Before the interview, make sure you understand the basics of embedded payments and the specific services the company offers. Brush up on common customer support scenarios related to payments, as this will show your proactive approach and genuine interest in the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples from your past experiences where you effectively resolved customer inquiries. Practise articulating these situations clearly, focusing on how you listened to the customer and provided a solution.
✨Highlight Attention to Detail
In customer support, attention to detail can make or break a customer’s experience. Be ready to discuss how you've ensured accuracy in your previous roles, whether it’s through double-checking information or following up on unresolved issues.
✨Emphasise Team Collaboration
This role involves working closely with your team to enhance service quality. Prepare to share examples of how you've collaborated with colleagues in the past, whether it was through brainstorming solutions or sharing feedback to improve processes.
