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For Companies At a Glance
- Tasks: Help customers via phone, email, and chat while solving their issues.
- Company: Join Modulr, a leader in embedded payments with a vibrant culture.
- Benefits: Enjoy flexible benefits, share options, and 33 days of annual leave.
- Why this job: Be part of a team that delivers world-class customer experiences and learn continuously.
- Qualifications: Curiosity, problem-solving skills, and experience in customer support are essential.
- Other info: Diverse and inclusive workplace with great career development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Are you curious and excited by experimentation? Do you want to keep learning and developing while gaining hands‐on experience in embedded payments? Do you want to play a key role in delivering a world‐class customer experience? If so, we would love to hear from you!
Who We Are
Our vision is a world where all businesses are powered by embedded payments. Modulr enables businesses, from SMEs to Enterprise, initially across the UK and Europe to efficiently pay‐in, collect and disburse funds instantly via a range of payment schemes, accounts, and card products.
What You'll Do
- Respond to customer enquiries via web, email, phone, and other channels, ensuring timely and effective resolution.
- Investigate and diagnose issues using company and online resources, maintaining accurate communication and issue logs.
- Collaborate with your team to continuously improve the quality of service provided to customers.
- Take ownership of the customer experience, seeing complex issues through to resolution.
- Work flexibly between 8am and 6pm, Monday to Friday (35-hour week), with 24/7 out-of-hours support on a rota basis (1 week in 6).
- Contribute ideas and share knowledge to help improve processes and customer outcomes.
Who You Are
What you'll need:
- A curious mindset and proactive approach to problem‐solving.
- Experience supporting customers via phone and email.
- Confidence in communicating with customers and tailoring your style to different audiences.
- High attention to detail and ownership of the customer experience.
Nice to haves:
- Experience providing 1st line technical support or troubleshooting technology products.
- Academic background in finance, technology, or business, or European language skills/experience with overseas clients.
What We Offer You
- Share Options – Company Share Option Plan (CSOP).
- Bonus – Annual discretionary bonus based on company and individual performance.
- Flexible benefits – £1000 to spend on benefits to suit you, including private medical insurance, gym membership, dental, etc.
- Wellbeing app – Confidential, on‐demand access to therapy, coaching, and more.
- Holidays – 33 days annual leave (including bank holidays) plus your birthday off.
- Learning opportunities – Two‐day onboarding (ModStart) and ongoing development support.
- Company‐wide events – Participate in collaborative and engaging events.
- Bike to work / E‐bike scheme.
ModInclusion
At Modulr, we're committed to building a diverse, equitable and inclusive culture where everyone feels they belong and can bring their whole self to work. We welcome applications from candidates of all backgrounds as we believe it's the right thing for our people, our business, and the community we operate in.
Customer Support Agent in Edinburgh employer: Modulr Finance Limited
Contact Detail:
Modulr Finance Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Agent in Edinburgh
✨Tip Number 1
Get to know Modulr! Dive into their website and social media to understand their culture and values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers via various channels, try role-playing scenarios with friends or family. This will boost your confidence and help you adapt your style to different audiences.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you tackled customer issues effectively. Be ready to share these during interviews to demonstrate your proactive approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen on joining Modulr and ready to contribute to their mission of delivering a world-class customer experience.
We think you need these skills to ace Customer Support Agent in Edinburgh
Some tips for your application 🫡
Show Your Curiosity: We want to see that spark of curiosity in your application! Share examples of how you've tackled challenges or learned something new, especially in customer support. It’ll show us you’re the proactive problem-solver we’re looking for.
Tailor Your Communication Style: When writing your application, think about how you’d communicate with different customers. Use a friendly tone and adapt your language to match the job description. This will demonstrate your ability to connect with various audiences.
Highlight Relevant Experience: Make sure to showcase any experience you have in customer support, especially via phone and email. We love seeing how you’ve resolved issues and improved customer experiences, so don’t hold back on those details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at Modulr Finance Limited
✨Know the Company Inside Out
Before your interview, take some time to research Modulr. Understand their vision, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Show Off Your Customer Support Skills
Prepare examples from your past experiences where you've successfully resolved customer issues. Highlight your communication skills and how you tailored your approach to different customers. This is key for a role focused on delivering a world-class customer experience.
✨Demonstrate Your Curiosity
Since they value a curious mindset, be ready to discuss how you approach problem-solving. Share instances where you've gone above and beyond to learn something new or improve a process. This will resonate well with their emphasis on continuous learning.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or how they measure success in the customer support role. This shows that you're not just interested in the job, but also in how you can contribute to the team.
