At a Glance
- Tasks: Build and nurture strong relationships with clients in the fintech sector.
- Company: Fast-growing fintech company focused on customer success and innovation.
- Benefits: Competitive salary, shareholding opportunities, and a dynamic work environment.
- Other info: Join a collaborative team with excellent growth potential and a focus on exceeding expectations.
- Why this job: Become the CEO of your own client portfolio and drive impactful projects.
- Qualifications: Experience in customer relations and a passion for the business world.
The predicted salary is between 40000 - 50000 € per year.
Do you have a strong interest in the business world? Do you genuinely enjoy building customer relationships? In this role, you will be responsible for your own client portfolio and interact daily with Heads of Investor Relations and CFOs of listed companies. Modular Finance provides tools for listed companies and financial market players to create efficiency and transparency in the capital markets. We are expanding further in the UK, and we are now looking for another star to join our Customer Success team.
About Us
We are a stable, fast-growing, and entrepreneurial data and SaaS company within the fintech sector, with around 90 employees. We have a very strong customer focus and strive to always exceed customer expectations. We enjoy a fast pace, freedom with responsibility, and working as a team. New colleagues also have the opportunity to become shareholders and take part in our continued journey.
About the Role
Our Customer Success team currently consists of 12 colleagues across the Stockholm and London offices, all of whom play a significant role in our business by working daily to strengthen relationships with our most important asset - our customers. As a Customer Success Manager, your vital task is to create and further develop strong client relationships. To succeed, you must become an expert in our products and our customer-related processes. In short, you are the CEO of your own client portfolio. For the right person, there are great opportunities for growth.
Your main responsibilities will include:
- Nurturing and developing our customer relationships
- End-to-end onboarding of new customers
- Acting as a bridge for product feedback between customers and the product team
- Help handling incoming support requests
- Driving projects independently and collaboratively
A Day in the Life of a Customer Success Manager
- 08.30 – 09.00: Scan the morning news to stay up to date with market events
- 09.00 – 10.00: Onboarding meeting with a new customer
- 10.00 – 11.00: Meeting with the product team to sync on updates and test new features to ensure you're comfortable selling and instructing clients
- 11.00 – 12.00: Training session for a new user at a listed company
- 12.00 – 13.00: Lunch with colleagues
- 13.00 – 14.00: Sit in on a colleague’s sales meeting with one of your clients
- 14.00 – 15.00: Project meeting for your own initiative on how to improve our onboarding structure
- 15.00 – 17.00: Review and follow-up on active integration processes
- 17.00 – 17.30: Answering customer questions
Your Profile
To succeed in this role, you need:
Customer Success Manager, UK in London employer: Modular Finance
Modular Finance is an exceptional employer that fosters a dynamic and entrepreneurial work environment, perfect for those passionate about customer success in the fintech sector. With a strong emphasis on employee growth, our team members enjoy the freedom to innovate while building meaningful relationships with high-profile clients. Additionally, the opportunity to become a shareholder allows you to invest in your future as we expand our presence in the UK market.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, UK in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fintech space. Attend industry events, webinars, or even local meetups. The more you engage, the better your chances of landing that Customer Success Manager role.
✨Tip Number 2
Show off your personality! When you get the chance to chat with potential employers, let your passion for customer relationships shine through. Be genuine and share your experiences – it’s all about building that connection!
✨Tip Number 3
Do your homework! Research Modular Finance and understand their products inside out. This will not only impress during interviews but also help you tailor your conversations to show how you can add value to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace Customer Success Manager, UK in London
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for the business world and customer relationships right from the start. Use your cover letter to share why you’re excited about this role and how your experiences align with our mission at StudySmarter.
Tailor Your CV:Make sure your CV is tailored to highlight relevant experience that matches the Customer Success Manager role. Focus on your achievements in building client relationships and any experience you have in SaaS or fintech, as this will resonate with us.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to how you can contribute to our team and help us exceed customer expectations.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows you’re keen to join our journey!
How to prepare for a job interview at Modular Finance
✨Know Your Stuff
Make sure you understand Modular Finance's products and services inside out. Familiarise yourself with their tools and how they create efficiency in the capital markets. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Build Rapport
Since this role is all about building customer relationships, practice your interpersonal skills. Think of ways to connect with the interviewers on a personal level. A friendly chat about shared interests can go a long way in making a lasting impression.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to nurture client relationships and handle onboarding processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company's growth plans in the UK or how the Customer Success team collaborates with other departments. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
