Hybrid, with regular office touchpoints Contract type 12-month fixed-term Algeco is a leading provider of modular and portable space solutions in the UK, supporting customers in the construction, education, healthcare, commercial and public sectors. As part of Modulaire Group, a global leader in modular solutions, Algeco delivers flexible and sustainable spaces and services to customers in a wide range of markets. We’re looking for an experienced Head of Customer Experience to lead the design and delivery of a customer-centric operating model across the full customer lifecycle. The role will connect Sales, Operations, Customer Care, Finance, Fleet, Logistics, Marketing and Digital to create a seamless, proactive and commercially focused customer experience, driving customer satisfaction, retention and sustainable growth. Lead the Customer Experience strategy and end-to-end customer journey Lead and develop the Customer Care function, setting service standards and KPIs Drive Voice of Customer, NPS, complaints and customer insight to improve experience Partner with Sales and Account Management to strengthen retention, renewals and growth. Drive cross-functional improvement, connecting Sales, Operations, Finance, Fleet, Logistics, Marketing and Digital Lead process, CRM, data and digital improvements that enhance the customer journey. Establish CX governance, reporting and performance measures Champion the customer voice and drive continuous improvement and service recovery Senior experience in Customer Experience, Customer Operations, Customer Care or transformation. Strong commercial and data-driven mindset, with experience using CX and operational metrics. Excellent stakeholder management and influencing skills at senior level. Understanding of CRM, case management and digital customer solutions. If you’re passionate about transforming customer experience and want to make a visible, measurable impact across an organisation, we’d love to hear from you. #CustomerExperience #CXLeadership #CustomerCare #Transformation #Leadership #Hiring #Algeco
Customer Experience in England employer: Modulaire Group
As an Executive Assistant at our Holborn office in London, you will be part of a dynamic and collaborative work culture that prioritises professional growth and development. We offer competitive benefits, including flexible working arrangements and opportunities to engage with senior leadership, ensuring that your contributions are valued and impactful. Join us to be part of a team that thrives on innovation and teamwork, making a meaningful difference in the organisation's success.
