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- Tasks: Onboard customers, drive product adoption, and ensure user satisfaction with Modo Energy's terminal.
- Company: Modo Energy is a pioneering AI-native company focused on electrification assets.
- Benefits: Competitive salary, equity package, top-tier benefits, and flexible working options.
- Other info: Join a diverse team committed to the transition to greener energy systems.
- Why this job: Shape customer success in a fast-growing energy intelligence company and make a real impact.
- Qualifications: Strong communication skills and a passion for customer outcomes.
The predicted salary is between 28800 - 48000 £ per year.
At Modo Energy, we are building the global standard for benchmarking and valuing the world's electrification assets - unlocking returns for battery energy storage, solar, wind and data centres.
We are a global AI-native system for valuing electrification assets – we want to be the Bloomberg of energy as the globe transitions to net zero. We have achieved a huge amount in our first few years and have big plans. We are looking for exceptional people to come and join us to help us get there.
We are building out a Customer Success function, and this is one of our early hires into it. As a CSM at Modo, you will own the product relationship across a portfolio of accounts - onboarding new customers, driving user activation, answering product and methodology questions, and making sure our customers are genuinely getting value from the Modo Energy terminal.
This is a foundational role with real scope. You will have the opportunity to help shape how we do customer success at Modo Energy - from the playbooks we build to the tools we use. If you care deeply about customer outcomes, love getting into the details of a product, and want to play a meaningful role in a fast-growing energy intelligence company, this is the role for you.
What you will do:
- Onboard new accounts and users onto the Modo Energy terminal, ensuring a smooth and high-quality start.
- Drive feature adoption and user activation across your portfolio - you are accountable for users actually using our solutions.
- Own product and methodology queries - be the expert customers turn to when they have a question.
- Monitor account health and flag risk early to the right people.
- Run regular check-ins and training sessions with users across your accounts.
- Feed product insights and customer feedback back into the business.
- Work alongside the account management team to ensure customers feel fully supported at every stage.
What we are looking for:
- Onboard new accounts and users onto the Modo Energy terminal, ensuring every customer gets a high-quality, personalised start.
- Become a product expert - be the person customers turn to with methodology questions, product queries, and analytical challenges.
- Drive feature adoption and user activation across your portfolio, ensuring customers are getting real value from our services.
- Build strong relationships with day-to-day users across your accounts through regular check-ins and training sessions.
- Keep a close eye on account health, spotting early signs of disengagement and working proactively to address them.
- Feed customer insights and product feedback back into the business - you are closer to the customer than almost anyone.
- Work closely with the account management team to ensure customers feel seamlessly supported at every stage.
Important Details:
We are an in-person company that values collaboration and team culture. Everyone works in the office Tuesday through Thursday, with flexibility to work from home or the office on Mondays and Fridays. Modo Energy offers a competitive salary, an equity package and top-of-market benefits.
What you can expect from Modo Energy:
We want to attract and retain the best talent at Modo Energy, and we give our people the freedom and opportunity to develop themselves and flourish. We are committed to building a diverse and inclusive team at Modo Energy, as we believe a variety of backgrounds, skills and interests is what makes our company stronger. If you share our values and our enthusiasm for supporting the transition to greener energy systems, we encourage you to apply. We have a number of positions open which could be for a range of backgrounds and experience levels. Please get in touch if you are interested and you do not meet all the requirements, or if you exceed them.
Customer Success Manager in London employer: Modo Energy
Contact Detail:
Modo Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Modo Energy on LinkedIn. Ask them about their experiences and share your passion for customer success in the energy sector. This can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by diving deep into Modo's products and services. Familiarise yourself with the Modo Energy terminal and think of ways you could enhance customer onboarding and engagement. Show us you’re ready to hit the ground running!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Customer Success Manager. Highlight your experience in driving user activation and building strong customer relationships. We want to see your enthusiasm shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Modo Energy team. Let’s make this happen!
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let us see your enthusiasm for customer success! Share specific examples of how you've helped customers in the past and how you can bring that experience to Modo Energy.
Be a Product Guru: We want to know how well you understand products and methodologies. In your application, highlight any relevant experience you have with similar products or industries, and don’t shy away from showcasing your analytical skills!
Tailor Your Application: Make sure your application speaks directly to the role of Customer Success Manager at Modo Energy. Use keywords from the job description and align your experiences with what we’re looking for to stand out from the crowd.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role you’re excited about!
How to prepare for a job interview at Modo Energy
✨Know the Product Inside Out
Before your interview, make sure you dive deep into Modo Energy's terminal and understand its features. Familiarise yourself with how it helps customers in the energy sector. Being able to discuss specific functionalities and their benefits will show that you're genuinely interested and prepared.
✨Showcase Your Customer-Centric Mindset
As a Customer Success Manager, your focus should be on customer outcomes. Prepare examples from your past experiences where you've successfully onboarded clients or driven user activation. Highlight how you’ve built relationships and ensured customers received value from the products they used.
✨Prepare for Methodology Questions
Since you'll be the go-to person for product and methodology queries, brush up on relevant industry knowledge and common challenges customers face. Be ready to discuss how you would approach these questions and provide solutions, demonstrating your expertise and problem-solving skills.
✨Emphasise Team Collaboration
Modo Energy values collaboration, so be prepared to discuss how you work with cross-functional teams. Share examples of how you've collaborated with account management or product teams in the past to enhance customer support and drive success. This will show that you align with their company culture.