At a Glance
- Tasks: Onboard new customers and drive user engagement on our energy platform.
- Company: Modo Energy, a pioneering AI-native company in the electrification sector.
- Benefits: Competitive salary, equity package, and top-tier benefits with flexible working options.
- Other info: Collaborative office culture with opportunities for personal and professional growth.
- Why this job: Join us to shape customer success in a fast-growing energy intelligence company.
- Qualifications: Experience in account management, onboarding, and relationship building.
The predicted salary is between 50000 - 65000 £ per year.
At Modo Energy, we're building the global standard for benchmarking and valuing the world's electrification assets - unlocking returns for battery energy storage, solar, wind and data centres.
We are a global AI-native system for valuing electrification assets – we want to be the Bloomberg of energy as the globe transitions to net zero. We’ve achieved a huge amount in our first few years and have big plans. We’re looking for exceptional people to come and join us to help us get there.
We’re building out a Customer Success function, and this is one of our early hires into it. As a CSM at Modo, you’ll own the product relationship across a portfolio of accounts – onboarding new customers, driving user activation, answering product and methodology questions, and making sure our customers are genuinely getting value from the Modo Energy terminal. This is a foundational role with real scope. You’ll have the opportunity to help shape how we do customer success at Modo Energy – from the playbooks we build to the tools we use.
If you care deeply about customer outcomes, love getting into the details of a product, and want to play a meaningful role in a fast-growing energy intelligence company, this is the role for you.
What you’ll do:
- Onboard new accounts and users onto the Modo Energy terminal, ensuring a smooth and high-quality start.
- Drive feature adoption and user activation across your portfolio – you’re accountable for users actually using our solutions.
- Own product and methodology queries – be the expert customers turn to when they have a question.
- Monitor account health and flag risk early to the right people.
- Run regular check‑ins and training sessions with users across your accounts.
- Feed product insights and customer feedback back into the business.
- Work alongside the account management team to ensure customers feel fully supported at every stage.
What we’re looking for:
- Become a product expert – be the person customers turn to with methodology questions, product queries, and analytical challenges.
- Drive feature adoption and user activation across your portfolio, ensuring customers are getting real value from our services.
- Build strong relationships with day‑to‑day users across your accounts through regular check‑ins and training sessions.
- Keep a close eye on account health, spotting early signs of disengagement and working proactively to address them.
- Feed customer insights and product feedback back into the business – you’re closer to the customer than almost anyone.
- Work closely with the account management team to ensure customers feel seamlessly supported at every stage.
Important Details:
We are an in‑person company that values collaboration and team culture. Everyone works in the office Tuesday through Thursday, with flexibility to work from home or the office on Mondays and Fridays. Modo Energy offers a competitive salary, an equity package and top‑of‑market benefits.
What you can expect from Modo Energy:
We want to attract and retain the best talent at Modo Energy, and we give our people the freedom and opportunity to develop themselves and flourish. We are committed to building a diverse and inclusive team at Modo Energy, as we believe a variety of backgrounds, skills and interests is what makes our company stronger. If you share our values and our enthusiasm for supporting the transition to greener energy systems, we encourage you to apply.
Required skills: Account Management, Onboarding, Relationship Building, Training, renewable energy
Required languages: English
Customer Success Manager — Energy Platform, Equity employer: Modo Energy
At Modo Energy, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture. Our commitment to employee growth is evident through our focus on personal development and the opportunity to shape the future of customer success in the energy sector. With competitive salaries, equity packages, and top-tier benefits, we ensure that our team members are well-supported as they contribute to the vital transition towards greener energy systems.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager — Energy Platform, Equity
✨Tip Number 1
Get to know Modo Energy inside out! Familiarise yourself with their terminal and the services they offer. This way, when you get that interview, you can show off your knowledge and passion for their mission in electrification.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 3
Prepare for those tricky questions! Think about how you’d handle onboarding new customers or driving user activation. Use real-life examples from your past experiences to demonstrate your skills and how you can add value to Modo Energy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Modo Energy team.
We think you need these skills to ace Customer Success Manager — Energy Platform, Equity
Some tips for your application 🫡
Show Your Passion for Energy:When writing your application, let your enthusiasm for the energy sector shine through. We want to see that you care about the transition to greener energy systems and how your role as a Customer Success Manager can contribute to that mission.
Tailor Your Experience:Make sure to highlight your relevant experience in account management and onboarding. We’re looking for someone who can drive user activation and build strong relationships, so share specific examples of how you've done this in the past.
Be Personable and Engaging:Your written application should reflect your personality. Use a friendly tone and engage us with your communication style. Remember, we value collaboration and team culture, so show us how you can fit into our dynamic environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Modo Energy.
How to prepare for a job interview at Modo Energy
✨Know the Product Inside Out
Before your interview, make sure you dive deep into Modo Energy's terminal and understand its features. Familiarise yourself with how it benefits customers in the energy sector. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences where you've successfully onboarded clients or driven user activation. Highlight specific strategies you used to build relationships and ensure customer satisfaction. This will demonstrate that you have the skills needed to thrive as a Customer Success Manager.
✨Ask Insightful Questions
During the interview, don’t hesitate to ask questions about Modo Energy’s approach to customer success. Inquire about the tools they use or how they measure account health. This shows that you're thinking critically about the role and are eager to contribute to their success.
✨Emphasise Your Passion for Renewable Energy
Make sure to express your enthusiasm for the energy transition and how it aligns with your values. Share any relevant experiences or knowledge you have about renewable energy and how it can impact customer outcomes. This will resonate well with the company's mission and culture.
